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Head of Technology job in Northampton

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Job Ref:  204691613
Employer:  cv-library.co.uk
Industry:  Civil and Structural
Job Type:  Permanent
Country:  United Kingdom
City:  Northampton
Post Code:  NN1
Salary:  £35000 - £40000/annum £35k-£40k per annum
19/10/2016 02:14
Head of Technology

dbfb is leading the way in Northampton and Milton Keynes by providing the most innovative communications & technology solutions to local businesses. With speeds of up to 1 Gigabit per second, you won`t get faster anywhere else. Their mantra is simpler, better, faster communications. Their goal is to support our clients through their technology and connectivity needs, providing a flexible service which grows and changes with them. They future proof businesses and allow companies to work in a way which benefits them, and their customers. Our clients rely on dbfb to be a trusted advisor, guiding them to a better future, through technology.

Position: Head of Technology
Location: Northampton
Hours: 37.5 hours per week (office opening hours 08:30 - 18:00)
Salary: £35k-£40k per annum


As the Head of Technology you will be responsible for overseeing all technical related items for all customers and internally within dbfb as well as the day to day management of the network operations centre (NOC) and technical engineers.


- Day to day running of Technical department including the NOC
- Diary management for Technical Support team ensuring site visits are carried out when required whilst adequate cover remains in the NOC
- Overseeing any technical installations on customer sites
- Carry out pre-sales with customer to verify sales information received
- Managing relationship with any 3rd party used to provide out of hours support
- Providing support and escalation path to Technical Support team
- Carrying out regular performance and development reviews with all members of the Technical Support team
- Provide daily accurate reports to Operations Director regarding monitored network performance


- BSc in Computer Engineering or equivalent technical-centric degree, and experience in a technical management or similar role
- Effective communicator, with a natural aptitude for dealing with people - able to interact with clarity and professionalism particularly when dealing with less technically oriented colleagues
- Ability to design and deliver technical solutions to all sales opportunities identified
- Able to obtain commitment from staff to meet the organisation`s KPIs and customer SLAs
- Diligent and accurate to ensure operational and / or process issues are anticipated and resolved without adverse effects on the customer experience
- Organised and efficient, able to prioritise workloads appropriately and assess faults and respond or escalate accordingly
- Proven experience and understanding of Microsoft Server and Desktop operating systems as well as hardware and application software
- Previous delivery of successful NOCs, technical Solutions and installations
- Experience with network monitoring concepts and management tools
- Proven experience and understanding of Cloud products from all main providers including Microsoft and other similar technologies


- Leadership and / or People Management qualifications (CIPD etc.) would be advantageous

You may have experience of the following: Head of Technology, Technical Management, Microsoft Server, Technical Solutions, Cloud Products, Network Performance, Communications Technology, Technical Installations, Technical Manager, SLAs, Network Operations Centre, etc.

This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications
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