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Temporary Customer Support Representative job in Oakville

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Job Ref:  38586
Employer:  Goodrich
Country:  Canada
County/State:  Ontario
City:  Oakville
18/10/2016 05:06
Customer Support Representative - 1 year contract


Reporting to the Value Stream Program Manager, the Contract Customer Support Representative will work in Aftermarket Spares Operations to administer customer spares orders & AOGs. As the CSR you will also be responsible for processing requests for price and delivery, receiving and accepting purchase orders, processing them as sales orders through SAP and follow through to shipment.

Primary Responsibilities:

• Verify order information with customers via telephone or email and provide order status information upon request
• Check customer purchase orders for accuracy against quotation or catalogs; check inventory status and parts availability and process sales orders and associated transactions on SAP system
• Print sales orders, pick slips, invoices, and inspection tags
• Maintain sales order files and archives as required
• Communicate order confirmation to customers and liaise logistical information as necessary
• Respond to after-hours emergency requirements (AOGs) on a rotational basis with other CSRs
• Assist in the administration of price catalogs and configuration control of parts that have undergone engineering changes
• Coordinate with Planning and Procurement for sourcing of those parts that are not in stock
• Process returned parts (due to defects, order discrepancies or warranties ) and ensure their replacement and/or repair as well as managing warranty credits where appropriate
• Manage account receivables and collection
• Maintain customer accounts details in SAP
• Management of government contracts (where applicable)
• Assist customers with use of the customer portal and e-commerce website to drive adoption.
• Perform other duties as required

Basic Qualifications:
Basic Qualifications:

• College Diploma or equivalent experience (at least 5 years of customer support experience)
• Experience in an aerospace/aviation environment is preferred
. Must be willing and able to support AOG's on a rotating basis
• Proven aftermarket experience preferred
• Strong communication skills
• Strong organizational skills
• Values including Ethical Behaviour, Customer Focused Improvement, Accountability & Teamwork
• Successful candidate must meet all requirements under ITAR and CCGP

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