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Customer Services Apprentice job in Sheffield

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Job Ref:  25093217001
Employer:  AMEY
Job Type:  Permanent
Country:  United Kingdom
County/State:  Yukon Territory
City:  Sheffield
Post Code:  S1
15/10/2016 00:03

The Amey Apprenticeship Programme

The Amey Apprenticeship Programme offers high quality training and development opportunities to individuals who are looking to gain practical work place experience along with nationally recognised qualifications. Our Apprenticeship Programme offers a competitive salary and permanent positions to all apprentices enabling them to learn new skills and build a career within Amey.

About us

In Sheffield, Amey have a city-wide highways maintenance project that will upgrade the condition of our city’s roads, pavements, street lights, bridges and other items on or around our streets. We are looking for a Customer Services Apprentice support with customer queries and general office administration tasks. The Customer Service Apprentice will be working towards a NVQ Level 2 at Sheffield College.

What will this role involve?

  • Delivering exceptional customer service to the general public and clients
  • Call handling, internal and external
  • Social media management
  • Using Microsoft packages and in house systems
  • Producing written communication e.g. emails and letters
  • Supporting the team with office administration duties
  • Working towards a NVQ Level 2 at Sheffield College

What are we looking for?

  • 2 GCSE’s (or equivalent) grades A* - C in Maths and English
  • Excellent telephone manner
  • Good time keeping and a strong work ethic
  • Commitment to achieving a NVQ Level 2

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