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Customer Care Manager job in Hertfordshire

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Job Ref:  204702251
Employer:  cv-library.co.uk
Industry:  Construction
Job Type:  Permanent
Country:  United Kingdom
County/State:  Hertfordshire
City:  Hertfordshire
Post Code:  WD5
Salary:  £55000 - £60000/annum
20/10/2016 02:46
My client are a leading developer seeking a Customer Care Manager based in Hertfordshire.

What will I be responsible for;

-Liaise and co-ordinate with the Construction, Technical and Sales Departments to ensure Customer Service issues are minimised
-Efficiently manage and resolve service requests, ensure and maintain subcontractors performance and quality
-Ensure that remedial works are completed in accordance with Company and NHBC guidelines
-Responsible for visits and inspections to properties on a regular basis following on from notifications of items requiring attention, and random inspections of both operatives and subcontractors works
-Communicate Customer Service issues to the Construction Director (and Managing Director, where appropriate) for review on a weekly basis
-Ensure cost control is monitored for any works that are carried out. Analyse and report on a monthly basis to the Construction Director, and liaise with the Technical Department to reduce future maintenance costs
-Attend NHBC Resolutions and bring learning/feedback back to workplace, ensure prompt conclusion of any works deemed necessary by the NHBC within the time frame set
-Improve overall customer satisfaction in line with targets set by the company

Personal characteristics/qualifications and skills:

-Proven track record in similar role, ideally in housebuilding and with a background in Construction
-Experience of managing budgets/cost control, and planning, prioritising and organising work to meet targets
-Self-confident, decisive, resilient and able to thrive under pressure in a fast-paced environment
-A lateral and innovative thinker, an original problem-solver
-A motivational team-leader focused on coaching and developing their team to their full potential
-Ability to manage budgets and control costs and gather, interpret and make best use of data to increase sales
-Self -disciplined, with excellent time management skills, and flexible in order to achieve results
-Good inter-personal skills and ability to deal with people from diverse backgrounds.

For more details on this particular role, feel free to contact me on (Apply online only)
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