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Customer Service Manager job in Hertfordshire

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Job Ref:  204698213
Employer:  cv-library.co.uk
Industry:  Construction
Job Type:  Permanent
Country:  United Kingdom
County/State:  Hertfordshire
City:  Hertfordshire
Post Code:  WD5
Salary:  £50000/annum plus package
24/10/2016 08:52
We are currently recruiting a Customer Service Manager to join our client, a residential developer who builds high specification, beautiful homes.

You will be responsible for inspecting defects and dealing with customers. You will have a strong construction background and be an articulate individual. Duties will include-

* Closely monitor the annual Customer Service expenditure within the North Home Counties region and put measures in place to control and minimise excessive or recurring costs
* Oversee the warranty operations including identifying and monitoring warranty issues to ensure full resolution
* Suggest improvements to the customer journey for the benefit of customers and the customer service team
* Manage sub-contractors to ensure that work is completed within agreed timescales and highlight any "red flag" issues to the Construction Director
* Visit customers as necessary to rectify and resolve defects
* Liaise with other departments on a regular basis, in particular the construction and sales teams
* Adhere to strict Health and Safety regulations
* Monthly reporting for management team meetings and management of the internal customer service management system (Sitestream)
* Liaise with NHBC claims department and attend resolution/insurance meetings
* Source specialist contractors as required
* Monitor and act on measures of customer satisfaction results via In-House Surveys and NHBC reports

Ideal candidates will be experienced in the above and will have worked for a reputable UK residential developer. You will also have sound knowledge of different build techniques and NHBC standards and regulations. If your experience matches the criteria above, please send CVs to the email address supplied, and those who have the relevant experience will be contacted
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