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Complaints Handler job in Bournemouth

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Job Ref:  204702529
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Dorset
City:  Bournemouth
Post Code:  BH8
Salary:  £18000 - £22000/annum
24/10/2016 08:53
Job Role: Complaints Handler
Location: Bournemouth
Salary: 18k-22k

Our client is a rapidly expanding utilities sector business with innovative system technology, fantastic core values and a fresh approach to utilities.
Due to their recent success and company growth plans they are now looking to recruit an additional complaints handler to join their team in Bournemouth town centre.
This is a fantastic opportunity for candidates to join a reputable business that encourages career progression and offers job satisfaction and security.

The successful Complaints Handler candidate will provide excellent service and first line support to customers. You will ensure that customers are dealt with in a friendly and professional manner, as well as maintaining accuracy and providing customers with the information that they require

Complaints Handler main duties and responsibilities:

- Handling of all complaints escalated from 1st line
- Creating rapport with customers, ensuring an open, honest and transparent service is maintained
- Investigate and resolve queries to customer satisfaction
- Maintaining accurate records of client contact
- Ensuring that all data protection and confidentiality requirements are adhered to

- Maintaining ongoing targets and KPIs
- Taking part in ongoing training and development in order to attain and maintain the highest competency levels
- Undertaking delegated tasks by Team Leader

You will need:

- To be results driven and solution focused
- Excellent objection handling skills
- Have empathy and be able to communicate in a confident and articulate manner
- To be a confident communicator - both written and verbal
- To be patient, calm, and professional
- The ability to work as part of a team
- Ability to think on your feet and prioritise tasks
- Excellent knowledge of Microsoft Office tools such as Word and Excel

The successful candidate will receive:
Salary of £18-£22k

- Shifts of Monday - Thursday 9 - 5.30 and Friday 9 - 5
- Exceptional Development Opportunities
- Fantastic working environment in offices with sea views in central Bournemouth
- 30 days` holiday (inclusive of public holidays)
- Employee Assistance Programme
- Pension Contribution Plan
- Salary Sacrifice Parking option
- Free hot and cold drinks, and fruit bowls replenished daily
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