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Service Desk Analyst job in Milton Keynes

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Job Ref:  204701681
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Buckinghamshire
City:  Milton Keynes
Post Code:  MK9
Salary:  £25000 - £28000/annum
24/10/2016 08:54
You will be working with a team of ATM service desk analysts and be responsible for designing and documenting a library of processes that the analysts can access and follow when resolving 2nd & 3rd line calls. Working within this close knit team, you will be the go to person to improve, document and update processes.

The successful candidate should have previous experience of working as a Service Desk Analyst in order to understand the demands of the department and be able to assist on the service desk as and when required. You should also have a desire to develop into a knowledge management SME.

Required skills:

* Service Desk Analyst experience - ideally 2nd/3rd line support
* Demonstrable skills in process improvement and documentation
* Excellent written communication and presentation skills
* Ability to measure and report on skills, knowledge and capabilities of a team
* Strong Service Improvement and Performance Implementation
* Very strong written and oral communication skills along with attention to detail
* Highly self-motivated, with a strong and proven ability to take ownership for results with minimal supervision
* Ability to explain complex concepts in simple language
* Good collaborative and networking skills
* Excellent experience of designing and delivering knowledge management strategies, processes and systems
* Experience of SharePoint is advantageous

For further information please contact Anna Kramer on (Apply online only) or email (url removed)

Outsource. Our People. Your Success.

Outsource UK is one of the country's largest and most successful independent recruitment consultancies, specialising in the IT, Digital, Financial Services and Engineering sectors.

We recruit talented people for contract and permanent opportunities, offer a consultative approach and have a reputation for providing a superior service to both clients and candidates.

The business focuses on building long lasting relationships based on reliability and trust. We do this by hiring and retaining a great team of recruitment consultants who listen and understand our client's and candidate's needs.

Please visit our website (url removed)

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