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Field Support Technician job in Abingdon

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Job Ref:  204702380
Employer:  cv-library.co.uk
Industry:  Civil and Structural
Job Type:  Permanent
Country:  United Kingdom
County/State:  Oxfordshire
City:  Abingdon
Post Code:  OX14
Salary:  £25000 - £30000/annum Including Benefits
20/10/2016 02:16
Our well-established client are recruiting for a Field Support Technician due to expansion.

Job Title:

Field Support Technician



Reports to:

Head of Customer Support




£25k-30k dependant on experience, daily travel allowance, and other costs associated with travel ie: flights, taxi?s and hotels will be covered

Job Purpose & Context

The job holder will be a member of the Service & Support team and will be based largely overseas at high profile customer sites. He/she will be an excellent communicator and will ultimately ensure that our client?s complex and innovative technology is upgraded and maintained efficiently and within the parameters of the Service Technical documentation.

All upgrades and Field Service notes will be completed in a timely manner and to the strict Work Instruction and Operational Procedures as set out by the Head of Customer Support. The job holder will work independently but also operate as part of the larger team of engineers. He/she will have daily contact with the customer and will ensure the compliance to quality standards such as our client's QMS and ISO9001:2008 and to ensure all required documentation is completed accurately and submitted on time.

Our client's machines are very clearly specific as they are based on a large family of patents. Given the unique nature of our client?s products and processes, each installation, upgrade and support of our machines is also unique.

This position is a critical role in our client's organization as it is key to ensuring our client's machines are kept upgraded and to the latest specification as released by our client's in-house engineering and R&D teams. They therefore require the services of adaptable Service Technicians to be willing to travel constantly on a global basis to upgrade and maintain machines on customer sites.

Their considerable knowledge of our client's products, processes and application which they acquire over the course of their employment will prove invaluable in this role as to will communication with the engineering and R&D teams be pivotal.

Main Responsibilitie

The upgrade and implementation of Field Service Notes at customer sites - 75%
Machine maintenance & support - 10%
Completion of Support documentation - 10%
Effective liaison with the customer ensuring customer satisfaction and minimum downtime - 5%

Additional Responsibilities

Assist Global Operations in Field Support activities
Assisting the Engineering and R&D teams in projects and activities as and when required

Key Relationships and Interfaces

Site Customers
Members of the Global Operations team
Engineering team
R&D team

Academic Qualifications

HND / HNC in Electrical / Electronic Engineering

Essential Experience & Skills

Minimum of 3 years? experience in a Service & Support role covering the following:-
3 phase electrical engineering in an industrial environment
Vacuum processing technology / semi-conductor industry
Customer involvement
Must have excellent verbal communication skills
A proven ability to understand and interpret electrical & technical documentation
Must be PC literate and demonstrate a good working knowledge of MS Office
Ability to work overseas for extended periods of time and additional hours as required
Ability to understand electrical wiring diagrams

Desirable Experience & Skills

Physical Vapour Deposition (PVD)
Vacuum processing technology / semi-conductor industry
Machine maintenance
Machine testing protocols

Key Performance Indicators

Meeting deadlines of project milestones
Daily and weekly reporting activities
Updating of the Service & Support Database
Ability to deliver to specification

Jackie Kerr Recruitment is an independent agency that has been established for 19 years.
We strive to provide the ultimate consultancy service to all our candidates. Whether you are looking for permanent or temporary work we pride ourselves in understanding our candidate?s requirement?s to ensure that we place you in your ideal role.
We have recently heavily invested in new Recruitment Software that provides an online portal. Simply visit www. jackiekerrrecruitment . com to enter your details and you will receive job alerts, hot off the press.
The portal enables you to update your information and CV at any time, so we always have your latest employment details on record.
So please visit our website and let us help you to find your dream job!
Please note: At Jackie Kerr Recruitment we receive a huge number of applications for each job that is posted. If you do not hear from us within 2 weeks of your original application, please go to our website www. jackiekerrrecruitment . com to apply for other jobs that may be suitable to you
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