|Job Ref:||110110b83||Employer:||Direct Solutions - Canada||Country:||Canada||County/State:||British Columbia||City:||Delta||Address:||Post Date:||11/10/2016 08:43|
Quality Assurance Manager (Lower Mainland)Compensation: SalariedEmployment type: full-time We are on the hunt for an outstanding Quality Assurance Manager. The Quality Assurance Manager guarantees exceptional client satisfaction is delivered within the Lower Mainland for all Retail Accounts through the following areas but is not limited to: - General Duties and ResponsibilitiesConduct monthly quality assurance audits for all sites within portfolio * Ensure all items provided on the client task schedules are providedAnalyze QA audit data to communicate to Night Supervisors for immediate improvementCombine reports with QA Audit information for Head Office / Retail Operations ManagerHandle service escalations with all clients within a short time periodPerform follows up with problem sites on a as needed basisCoach, mentor and manage Night SupervisorsSchedule and coordinate day porters at various sites * Schedule, coordinate and conduct site projects / extra workEnsure the most exceptional support and customer service is provided to all clients * Review and control supply orders for sites QualificationsFluent in EnglishMinimum of 2-3 years in Customer QA, Customer Care/ Service Management or similar capacity in the Building Maintenance and cleaning NA in business management, operations or equivalent * Extremely flexible with working hoursAccess to own vehicle -- Vehicle allowance providedAbility to travel to various sites within the Lower MainlandSales and Customer Service orientedDriven , organized and passionate Working Conditions This position will require flexibility in shift times, as interaction with night crew may also be required. Facilities are secured, but special access codes and/or security protocols may need to be observed.
With over 30 years of experience, Alpine is Western Canada's leading provider of professional, full-service Janitorial, Maintenance and Property Management services. For facility management companies, operations staff and building owners in commercial, institutional and industrial markets, we offer a full range of service solutions.