|Job Ref:||119071 NPB||Employer:||Morson International||Country:||United Kingdom||City:||Aldeburgh||Address:||Post Date:||21/10/2016 20:20|
Working with our Client a chain of Hotels on the East Coast, we are currently looking to recruit a Central Reservation Sales Agent on a Permanent basis. |
The overall purpose of the role will be:
To maximise reservations revenue, convert guest enquiries and deliver exceptional customer service for guests making reservations into the hotels within the Group.
Meet the agreed KPIs and sales targets to ensure the CRO delivers on budgets across all profit centres.
Service reservation enquiries for room reservations, restaurant reservation and group enquiries.
Answer incoming calls with the correct greeting and within the time required according to service standards.
Convert reservations enquiries to sales, meeting agreed sales targets.
Respond efficiently to all incoming enquiries to agreed standards and quality of call handling.
Respond to all types of communications from guests, travel agents, corporate clients and reservations arriving by telephone, email, the group web site, or through any other system in use at the CRO.
Create and maintain accurate reservation records in the group reservations system.
Complete the daily check list as advised by the CRO team leader ensuring all comments and traces are communicated to the relevant departments.
Prepare confirmation advice and promptly process any cancellations and modifications.
Develop an in depth understanding and knowledge of the rooms in each property, their key selling points and the layout in each property
Understand and be capable of communicating to a potential guest the full terms of business of each hotel, all restaurant services, hotel packages rate plans, rates, and benefits, and the hotel's policy on guaranteed reservations, cancellations, deposit requirements, advance purchase requirements and no-shows.
Carry out No-show and late cancellation charging policies.
Candidates must have:
Highly developed interpersonal and sales skills
Sound ability and knowledge to work to robust business processes
Highly Computer Literate
Knowledge of hotel systems preferably to include Guestline would be an advantage although not essential
Ability to work under own initiative in a highly pressured environment.
Good listening skills and the ability to anticipate business needs
Due to the industry sector this role may include working shifts, weekends and bank holidays.
This is a fantastic opportunity to become part of a Boutique and well respected Hotel chain based on the East Coast.
Please forward your up to date CV Alternatively you can telephone the Leiston office on NA2 and ask for Natalie or Michaela