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Service Delivery Leader job in Winnipeg

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Job Ref:  ce15590d
Employer:  Direct Solutions - Canada
Country:  Canada
City:  Winnipeg
11/10/2016 08:45
Job Description:

ABOUT OUR COMPANY 24-7 Intouch is one of the most innovative and fastest growing outsourcing companies in the world. With over 16 years of experience and facilities around the globe, we're obsessed with providing remarkable contact center solutions to the world's most innovative NA THE JOB The Service Delivery Leader (SDL) directs and manages operational activities within the program and contributes to its overall strategic direction. The position supervises the Operations team and a large production staff, and ensures training, development, and effective employee recognition programs are delivered throughout the program. The SDL is responsible for reviewing operations performance and contributing to the program's overall strategic direction. The role also provides leadership and support to Team Leaders and CSRs, and takes the lead in ensuring production objectives and performance standards are met. JOB REQUIREMENTS You have at least 2 years of managerial experience in a contact center environmentYou have an undergraduate degree in Business Administration or an equivalent combination of education and work experienceYou have experience in maintaining and developing operational statistics, financial management information and results reportingYou solve problems and offer suggestions in a positive developmental mannerYou have excellent organizational and time management skillsYou're a great communicator, especially in face-to-face and chat situationsYou have strong leadership, analytical, and decision-making skillsYou enjoy interacting with employees at all levels of our company and working with a diverse group of people

Company Description:

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