|Job Ref:||160003DY||Employer:||Cummins Inc.||Country:||United States||County/State:||North Dakota||City:||Minot||Address:||Post Date:||21/10/2016 03:05|
The Service Advisor has safety, customer satisfaction, and business responsibilities within branch operations. The person in this role is responsible for supporting and assisting customers.|
Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, and fully participate in Company accident prevention and safety improvement activities.
Respond to all customer requests courteously and professionally, in a timely and responsive manner.
Maintain a clean, professional personal appearance at all times, meeting all Company standards for professional appearance.
Greet all visitors courteously, determining their needs and directing them to the proper area . Gather required work order information to include but not limited to:
Customer information such as company name, contact name, address, and phone number.
Required product and vehicle/unit information
Requested repair, complaint, and/or failure. Gather details such as operating conditions at the time the complaint/failure occurred.
Create an accurate job plan using Standard Repair Time (SRT) procedures.
Obtain the customer's perception/interpretation of warranty coverage's.
Demonstrate a positive attitude and a high level of personal credibility and integrity with dealers, customers, management, and co-workers.
Maintains all aspects of parts inventories.
Maintain company and product confidentiality.
Attend and participate in all meetings, trainings, and activities as required.
Stay apprised of new techniques relevant to the work being performed; achieve and maintain technical competency.
Adhere to all Company policies and departmental procedures and rules.
All other duties as required.
High School Diploma or GED is required. Superior communication skills, positive attitude and professional in demeanor and appearance.
Excellent organizational and follow-up skills and scheduling experience.
2-4 years previous industry/job experience desired.
Minimum 2-4 years previous customer service/contact experience.
Proficient computer and typing skills specifically in the use of Microsoft Windows, Word, Power Point, Excel and Outlook.
Technically competent in diesel engines / generator repairs desired.
Must be able to communicate effectively verbally and in writing.
Must be able to follow Company procedures and standard operating procedures.
Must be honest, reliable, and dependable, and have a positive attitude.
Must be able to work well under occasional pressure or within deadlines.
Must be able to work well independently or with others in a team environment.
Must have a record of good attendance and performance at prior jobs.
Must be well disciplined person willing to manage numerous tasks in a non-stop service environment.
Candidate must be able to pass pre-employment drug testing and meet all physical requirements for the position.
Must have a valid driver's license.
Must be able to lift 25 pounds occasionally.
Must have the physical ability to wear Personal Protective Equipment (PPE) Protective Glasses and Protective Footwear as required.
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
Cummins uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit company website .