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Provisioning Specialist job in London

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Job Ref:  204709893
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  London
City:  London
Post Code:  WC1A
Salary:  £22000 - £28000/annum bonus + travel
21/10/2016 03:37
Provisioning Specialist and Project Co-ordinator - Telecoms - London - £22,000-£28,000

A leading independent specialist in the provision of Document Solutions and Telecommunications in London are looking to recruit a Provisioning Specialist & Project Co-ordinator for their Telecoms team that has experience using the Nine Telecom Billing Platform.

The Person

• A self-starter that is looking to progress their career that is able to work independently and as part of the team
• 2 years experience within a Telecoms Provisioning Support role
• Experience of using the Nine Telecom Billing Platform
• Technical competent with good line rental experience
• Good attention to detail and analytical skills
• Meticulous organisational skills, with the ability to problem solve whilst ensuring excellent customer service is given
• Strong experience with the suite of Microsoft Office programs in particular Excel
• Excellent verbal and written communication skills

The Role

The role will involve a combination of Billing, Provisioning and Project Co-ordination

• Reviewing of the bill run and working with suppliers to ensure un-costed/fixed charges are allocated
• Clearing of suspended calls
• Ensuring any unallocated CLi's are allocated
• Monthly bill run for LCR customers
• Invoice queries and credit notes
• Monthly commission reporting

• Placing of orders via partner portals
• Updating customers & internal project managers of order status
• Escalation of orders
• Weekly reporting of outstanding orders to the project management team
• Data input and ensuring client information and line information is accurate and maintained
• Monitoring of high call alerts
• Setting up of calls diverts

Additional duties
• Ongoing management of call tariffs and fixed charges
• Assisting in automating some systems
• Manage and assist in the roll out of new partner portals
• Overflow help for the comms service desk, allocations of calls, logging of line faults and ensuring these are escalated

The Company

A leading independent specialist in the provision of Document Solutions, Telecommunications and IT Support Services in London that have ambitious growth plans that enable their team to achieve their career goals and aspirations.

The Benefits

The company are offering a basic salary of between £22,000-£28,000 bonus & pension scheme
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