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Senior 2nd Line Support Operator job in Gloucestershire

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Job Ref:  204707289
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Gloucestershire
City:  Gloucestershire
Post Code:  GL9
Salary:  £18000 - £25000/annum
21/10/2016 02:21
My client is looking for a candidate who wants to succeed within their role; somebody who goes above and beyond to provide the best customer service!

In return they will offer you a competitive salary and training within the latest technologies and skills.

The role of the Senior Technician is to ensure that customer service level agreements are met and recorded and that internal and external services are available as and when they are required.

In this role you will need to be pro active, have excellent written and oral communication skills whilst also having great customer focus and be fully IT literate. Working within a technical support role would be advantageous for this position, however not essential.

Day to Day Operations:

•Competent operation of internal telephony system

•Liaise directly with Customers, vendors and suppliers in a courteous professional manner

•Owner of end to end ticket management, ensuring that all tickets are logged, updated and communicated correctly with detailed information.

•Accountability for Generating Ad Hoc Reporting such as pivot charts and tables.

•Fault finding customer equipment (analysis)

•Customer support visits as required.

•Problem analysis (proactive)trend analysis

•Customer equipment problem analysis

If this sounds like the right opportunity for you then please do not hesitate to contact Fern at Match Recruitment on (Apply online only)
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