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Telesales Advisor job in Dartford

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Job Ref:  204705005
Employer:  cv-library.co.uk
Job Type:  Contract
Country:  United Kingdom
County/State:  Kent
City:  Dartford
Post Code:  DA1
Salary:  £17000 - £22000/annum OTE/annum + Benefits
24/10/2016 10:03
We have an exciting opening for an experienced Advisor with excellent communication skills to join as Internet Telesales Advisor based in our Dartford office. This is 6 month maternity cover contract where you will be required to work 5 days out of 7 including a mixture of shift patterns. In return we offer OTE of £22,000 per annum.

Harveys are the UK's biggest furniture specialist with over 150 stores nationwide, providing our customers with a choice of quality furniture for the lounge and dining at value prices. In addition to our retail stores we have an extremely successful and growing telesales and internet operation based from our Dartford offices.

As our Internet Telesales Advisor, you will report to the Direct Sales Manager and will be responsible for selling our full range of products and services with the objective of achieving and exceeding individual sales targets. You will deliver a level of service in accordance with "The Harveys Way", with the aim of achieving the benchmark of service set by the Direct Sales Manager.

Your key responsibilities and duties as our Internet Telesales Advisor will include:

- To identify customer requirements over the telephone and to match their needs to our products, using all available resources to maximise sales, e.g. up-selling and add-on sales.
- To achieve individual sales targets and KPI's as set by the Direct sales manager.
- To maintain awareness of new product developments, new Company initiatives and all promotional activity.
- To correctly process all sales details e.g. accurate pricing information and delivery information, for the administration team.
- To ensure designated area of individual responsibility is maintained at all times and is to the required standard, as set by the Direct sales manager.
- To ensure high personal standards, of appearance and cleanliness, are maintained at all times
- To provide all customers with the highest levels of customer service, before, during and after the sale has taken place, in accordance with the Company service benchmarks.
- To deal professionally and knowledgeably with all customer queries, taking responsibility to see the query through to a satisfactory conclusion.

To be considered for the role of Internet Telesales Advisor you will have previous experience in a customer facing role, be a confident and clear verbal communicator and have a self-motivated and ambitious approach to your work.

To become our new Internet Telesales Advisor please apply today. We look forward to hearing from you
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