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Senior Service Delivery Analyst job in Liverpool

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Job Ref:  204707971
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Merseyside
City:  Liverpool
Post Code:  L13
Salary:  £40000 - £50000/annum Salary up to £50k Plus benefits
21/10/2016 02:23
Senior Service Delivery Analyst
Full time permanent position
Based in Liverpool City Centre but travel to our clients Manchester and Preston Office will be required.

Our client is a Top 100 Commercial Law Firm with a 200 year heritage based in the North West with offices in Liverpool, Manchester and Preston.

They hold an ?outstanding? Investor in Customers rating and have held Investor in People status for 20 years, currently at Gold standard.

Working across the company's three sites in Liverpool, Manchester and Preston
Receiving, logging and managing calls from internal staff
Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
To maintain a high degree of customer service for all support queries and adhere to all service management principles
To act as a main point of contact for phone calls and emails from staff regarding IT issues and queries
Carry out daily Infrastructure system checks, including backups, event logs etc

Skills Essential:
Proven experience managing an ITIL aligned Service Desk function in a corporate environment (ITIL foundation essential).
Strong technical troubleshooting skills.
Experience using Document Management Systems.
Experience working within a Windows Server environment in particular Microsoft Active Directory & Group Policy to an advanced level.
Strong Microsoft SQL Server skills, including the ability to do integration work with other SQL systems, stored procedure, updates, joins and inserts.
The flexibility to work in locations across the North West.

Skills Desirable:
Experience installing and supporting iManage Work and related iManage application components is highly desirable.
SQL Server Reporting Services (SSRS), SQL Server Integration Services (SSIS) and experience working with IIS is desirable.
Scripting knowledge (VBS, WMI or PowerShell)
ServiceNow experience would be an advantage.

Salary £40,000.000 to £50,000.00 plus a number of benefits

Hours 37.50 Monday to Friday
25 days Annual Leave per annum ? increasing to 32 days
BUPA Private Healthcare
Prolonged (Long Term) Disability Scheme
Contributory Pension Scheme
Death in Service Benefit
Employee Bonus Scheme
Enhanced Occupational Sick Pay
Enhanced Maternity/Paternity
Buy and Release Annual Leave Scheme Status

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