|Job Ref:||204706949||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||County/State:||Leicestershire||City:||Loughborough||Address:||Post Code:||LE11||Salary:||£14000/annum||Post Date:||29/09/2016 03:44|
Job Title; 1st Line IT Support, First Line IT Support, IT Support|
Maloy and Flynn are actively looking to recruit an entry level IT Support Technician for a fantastic client based in Loughborough.
The 1st Line Support Technician is the first point of contact for our clients customers. They will take responsibility for and take ownership of all telephone and email service requests from all customer through to the resolution with focus on first time fixes and responding within SLA's.
Duties and responsibilities:
• Respond to calls and emails within SLAs and any additional targets set by management
• Follow appropriate technical troubleshooting guidelines and techniques to diagnose and resolve general problems across the groups products.
• Ensure regular and consistent feedback is provided to all customer at all times.
• Excellent customer communication and handling skills
• A genuine interest in delivering exceptional levels of customer care
• Willingness to take ownership for all customer issues and stick with them to resolution
• Attention to detail and the ability to manage workloads in line with service SLAs
The successful applicant will have a flexible approach, be conscientious and have a courteous attitude.
If you would like to apply for this vacancy with Maloy & Flynn Recruitment, please contact Kish Gokani.
Due to the high volume of applications we receive if you have not heard from us within 7 days then your application has been unsuccessful
Maloy & Flynn Recruitment is an equal opportunities employment consultancy for both temporary and permanent positions in Legal, Procurement and Supply Chain, Sales and Marketing, Human Resource and Office Support, Administration, Apprenticeships, Customer Services and Call Centre.
Please refer to our website for more opportunities