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Internal IT Support Analyst job in Manchester

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Job Ref:  204706445
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Manchester
Post Code:  M13
21/10/2016 02:22
Internal IT Support Analyst

As part of the SCC Group, M2 is recognised as Europe`s leading managed print IT services provider and a career at M2 will reflect that. We are always looking for enthusiastic and dynamic individuals to join us at our sites throughout the UK, and pride ourselves not only on recruiting the best people for the job but on offering them opportunities for ongoing personal and professional development. We invest in our people to create a forward-thinking and highly-motivated culture that puts Service Excellence and the Customer at the heart of the M2 business.

Position: Internal IT Analyst
Location: Manchester
Job type: Permanent
Hours: 37 hours per week
Salary: £Competitive


Reporting to the Infrastructure Manager, and working as part of a small team, you will provide support up to a 3rd line level to internal users. You will also identify and implement systems and process improvements that will benefit the business and its customers, both internal and external.


- Provide IT support to the businesses end users in a highly professional manner
- Log and manage IT support requests using the correct processes and systems
- Maintain and develop the businesses IT systems, suggesting and implementing new systems and processes that would benefit the business
- Maintain the back end server and network infrastructure
- Management of company`s telecoms
- Review and identify security threats and improvements to the businesses systems and data
- Developing, maintaining and enforcing IT security policies


- Experience in the deployment, support and maintenance of the following Microsoft products, Windows 7 / 8 / 10, Windows Server 2008 / 2012, Office 2013 / 2016, Exchange 2013 / 2016 and SharePoint 2013 / 2016
- Sound knowledge of Virtualization Technologies such as Hyper-V and / or VMware
- Clear understanding of Active Directory, DHCP and DNS
- Excellent customer service and interpersonal skills
- Drive and resilience to see all actions and initiatives through to conclusion
- A Full clean UK driving license
- Flexibility to occasionally work outside of normal office hours when required


- MCSA / MCSE qualification or working towards
- Knowledge of configuration and troubleshooting of switches
- Knowledge of MS bitlocker encryption and MBAM

You may have experience of the following: Internal IT Analyst, IT Support, Microsoft Windows, 2nd Line Support, Microsoft Exchange, Internal Support, Network Support, MCSA, MCSE, MBAM, Active Directory, 1st Line Support, DHCP, DNS, Virtualization, SharePoint, Windows Server, Support Administrator, Support Technician, etc.

This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications
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