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Application Support job in Gloucester

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Job Ref:  204705030
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Gloucestershire
City:  Gloucester
Post Code:  GL1
Salary:  £20000 - £22000/annum benefits
24/10/2016 10:04
Application Support 1st/2nd Line Zendesk £22,000 + benefits Bristol Active Directory Exchange Windows Server

My client are an established and expanding organisation who provide bespoke software solutions to the engineering industry. You will be part of an exciting growth and transition period whilst being presented with fantastic opportunities to progress your career through the organisation whilst learning and enhancing your technical capabilities. Reporting to the Application Support manager you will be responsible for the diagnosis and resolution of technical issues for customers. You will work in close contact with the Development and Infrastructure teams to resolve software related issues. Acting as a product specialist you will be required to meet SLA's and conduct feedback sessions in order to improve the service provided by you and your team.

Main Duties and Responsibilities:

- Deliver effective technical support
- Liaising with Infrastructure and Development teams to solve more challenging issues/bugs
- Adhere to SLA's and ensure CRM record are kept up to date
- High degree of direct customer interaction via telephone and email
- Maintain and improving your product knowledge

Required skills:

- High degree of IT literacy
- Microsoft Office and associated software
- IT helpdesk/service desk experience
- Strong organisational and communication skills
- Confident and coherent phone demeanour

Desirable skills:

- SQL and access database knowledge
- Experience with Zendesk

This role will suit candidates who have a minimum of 6 month accomplished 1st line infrastructure/application support and are looking to advance their career to 1st/2nd line. You will receive full training on the companies bespoke applications and the suppport function
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