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Cisco Voice Support Engineer - CUCM, Unity, CCNA, CCNP job in Brighton

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Job Ref:  204704709
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  East Sussex
City:  Brighton
Salary:  £28000 - £40000/annum Oncall Allowance, Many other good be
29/09/2016 03:45
Cisco Voice Support Engineer - CUCM, Unity, CCNA, CCNP

Cisco UC, Cisco Routing and Switching, UCCX, Teleprescense, Cisco Video, Webex, Jabber

My client are a dynamic, stable, long running but rapidly growing Network Service provider who service some of the most recognisable large companies in the UK.

The role suits ambitious Cisco professionals who want to acheive personal growth and complete vendor certifications.


Provide logical troubleshooting solutions within agreed timeframes using relevant diagnosis methods

Manage support cases to enable fast resolution that exceeds our customers` expectations.

Ensuring Ticket SLAs and KPIs are achieved and Escalation procedures, policies and working practices are adhered to

Ensuring Service/Change Requests, Problems and Indcidents are completed accurately and within agreed timeframes.

Tech Requirements

Specialised in supporting Cisco architectures with a broad technical competency in supporting the following:


Cisco Voice
Cisco Callmanager (CUCM)
Cisco Unity Voicemail
Cisco Video (some knowledge)
Cisco Routing and Switching


Cisco Contact Centre, Cisco UCCX, Cisco Datacentre (UCS, Nexus, NetApp/Nimble & VMware)

Cisco CCNP or multiple CCNA across different architectures
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