|Job Ref:||204704709||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||County/State:||East Sussex||City:||Brighton||Address:||Salary:||£28000 - £40000/annum Oncall Allowance, Many other good be||Post Date:||29/09/2016 03:45|
Cisco Voice Support Engineer - CUCM, Unity, CCNA, CCNP|
Cisco UC, Cisco Routing and Switching, UCCX, Teleprescense, Cisco Video, Webex, Jabber
My client are a dynamic, stable, long running but rapidly growing Network Service provider who service some of the most recognisable large companies in the UK.
The role suits ambitious Cisco professionals who want to acheive personal growth and complete vendor certifications.
Provide logical troubleshooting solutions within agreed timeframes using relevant diagnosis methods
Manage support cases to enable fast resolution that exceeds our customers` expectations.
Ensuring Ticket SLAs and KPIs are achieved and Escalation procedures, policies and working practices are adhered to
Ensuring Service/Change Requests, Problems and Indcidents are completed accurately and within agreed timeframes.
Specialised in supporting Cisco architectures with a broad technical competency in supporting the following:
Cisco Callmanager (CUCM)
Cisco Unity Voicemail
Cisco Video (some knowledge)
Cisco Routing and Switching
Cisco Contact Centre, Cisco UCCX, Cisco Datacentre (UCS, Nexus, NetApp/Nimble & VMware)
Cisco CCNP or multiple CCNA across different architectures