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IT Service Delivery Officer job in Stevenage

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Job Ref:  204706749
Employer:  cv-library.co.uk
Industry:  Civil and Structural
Job Type:  Permanent
Country:  United Kingdom
City:  Stevenage
Post Code:  SG1
24/10/2016 10:07
The Opportunity
An exciting opportunity to co-ordinate the delivery of IT desktop services to employees in a leading European Defence organisation; it is the ideal challenge for those looking to develop experience in the co-ordination of IT, Facilities and Security suppliers in order to ensure optimum delivery of a business critical service.

The Role
The role is part of a team of 6 employees and over 70 supplier partner employees in delivering IT desktop services to employees within MBDA UK and a number of overseas locations. The role-holder will be at the customer facing end of the business in order to ensure optimum service delivery across a range of key services achieved through 2 major services delivery supplier partners. The services include - service desk, deskside support, videoconferencing, technical experts, reprographics, accommodation moves, mobile telephony, software packaging, printing, configuration management, incident, problem and change management and IT communications, including creation of bespoke user guides.

What`s in it for you?
The role offers the opportunity to enhance skills in managing suppliers and develop capability in co-ordination of resources to achieve end results.
There will be interface with overseas offices to ensure that IT service is effectively provisioned.
The opportunity to work with 'GOOD` technology to deliver a combined business and private data capable tablet, mobile device or desktop

What`s great about the team?
A vibrant, enthusiastic team working across all MBDA UK locations and functional
Directorates - priorities, challenges, and customer demands are constantly changing across a growing and successful business. It is part of an integrated Group team and there is a regular dialogue with French colleagues.

What are we looking for?
The role holder needs to have high level customer care skills together with a commitment to work in partnership with the supplier community. There needs to be an understanding of configuration management and also of mobile telecommunications technology. The ability to work autonomously is also important including developing credible relationship with a strong technically focused customer community.

What would you get?

- A competitive salary, flexible working, paid overtime, a comprehensive pension scheme, sporting activities, fantastic site facilities, and superb learning and development opportunities.

Please note that in order to apply for MBDA UK opportunities you will need to be eligible for SC (Secret Level) UK Security Clearance.

Are you a member of LinkedIn? If so, you are invited to join our LinkedIn Group to view future MBDA UK opportunities and news.
LinkedIn Group name: Engineering UK (Defence)
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