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SAP Basis Administrator job in Gurgaon, IN

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Job Ref:  20470BR
Employer:  Hatch
City:  Gurgaon, IN
16/10/2016 05:00
Hatch is looking to hire a SAP Basis Administrator on a full-time permanent basis. In this role you will perform as an administrator for Hatch's enterprise software systems and play an important role in technical software support and associated implementations. This role has the responsibility to ensure enterprise applications operate in a manner that supports Hatch projects and corporate processes. The role will serve as a contact/liaison for users and IT technical staff for technical issues. You will work together with the other SAP Basis Administrator, the other SAP team members, and the other IT team members in a collaborative manner on implementations, operations and issue resolution.

Responsibilities of the SAP Basis Administrator
  • Provide technical support for SAP enterprise systems and software components in a complex mission critical environment, including ECC, BW, Business Objects, ReadSoft, and HCI integration to SAP cloud solutions
  • Manage, support, and resolve complex software, vendor and proprietary technical issues
  • Monitor applications, document and analyze problems, and publish maintenance schedules
  • Identify and resolve medium to highly complex production problems for support of applications
  • Identify proactive solutions for recurring technology occurrences to benefit the business
  • Maintain system documentation
  • Maintain and provide infrastructure improvements to existing database applications
  • Provide support and training to end-users
  • Maintain current knowledge of relevant technologies as assigned
  • Maintain SLA, system availability, capacity management and performance KPIs
  • Collaborate and interact with various stakeholders including IT teams and the business stakeholders
  • Work closely with application development teams, SAP functional consultants, and vendors to tune and troubleshoot applications
  • Plan and coordinate testing of changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments
  • Participate in efforts to develop and implement processes for application and system monitoring
  • Participate in efforts to implement application updates, including upgrades, patches and new releases
  • Responsible for problem management activities such as issue resolution and root cause analysis
  • A Bachelors degree, preferably in Information Technology
  • 5-10 years of relevant working experience with SAP systems
  • Demonstrated knowledge of work in a complex IT environment supporting, maintaining, and administering complex applications / multiple systems
  • Proven technical excellence
  • Understanding of server software and hardware
  • Excellent problem solving and analytical skills
  • Excellent verbal, written communication and ability to work well with others
  • Ability to effectively interface with technical and nontechnical staff at all organizational levels
  • Ability to work in a global role with round-the clock user activity and meetings with team members in different time zones
  • Ability to travel on business from time to time

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