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Outbound Advisor job in Manchester

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Job Ref:  1610652
Employer:  Tyco
Country:  United Kingdom
City:  Manchester
Post Code:  M13
20/10/2016 22:12
Lead Generation Outbound Advisor

Summary of Role
To maximise opportunities by selling products and services to ADT customers and new prospects through cold calling. These opportunities will be generated from a database contained with ADT’s major software systems and data provided by our marketing department.

  • Number of outbound calls made.
  • Number of appointments booked for field sales advisors to visit customers.
  • Number of system upgrades.
  • Conversion of opportunity to leads.
  • Conversion of leads to appointment.

Typical decisions and scope

  • Ensure maximum number of customers from ‘prospective customer list’, are contacted every day and list is kept up to date.
  • Communicate effectively with field sales advisors to ensure they attend appointments and obtain feedback from appointments for both upgrades resales and new business.
  • Key internal contacts include - other resale advisors, resale managers, customer save team, field sales advisors, installation departments, service departments, engineering staff and data miners.


  • To contact all opportunities from the data lists provided in a polite and professional manner
  • To achieve predefined performance targets relating to appointment levels for resale, AMR and upgrades.
  • To identify and develop opportunities to cross and up sell ADT products and services.
  • To proactively generate appointments and sales through prospecting ADT database of contracts terminated or at risk of termination for re-sellable reasons, and other sources.
  • To respond to web enquiries relating to resale opportunities via outbound calls and or web response.
  • To promote the ADT brand to all existing and potential customers and to provide accurate information on product, policies and procedures and legislation.
  • To build strong relationships with ADT internal departments.

Personal Attributes

  • Sales orientated.
  • Excellent communication and interpersonal skills.
  • Able to build strong relationships and influence others.
  • Self-motivated, enthusiastic and inspirational, able to bring a sense of urgency to situations and to demonstrate an active approach.
  • Persistent, resolute in focusing on results and able to set tough objectives, monitor progress and if necessary take corrective action.
  • Able to remain forceful when others become pessimistic or when dealing with new and unexpected situations.
  • Able to create a culture of strategic excellence.
  • Innovative and creative, able to remain confident when dealing with negative situations and to come up with imaginative solutions to difficult problems.


  • Experience of having worked successfully in a competitive and fast- paced, ever changing telesales environment.
  • Experience of security industry (desirable but not essential).
  • Experience of outbound cold calling.


  • Knowledge of the security industry (advantageous but not essential).
  • Knowledge of telesales/call centre operations and systems.
  • Computer literate.
  • Fluency in English language (both verbal and written).


  • English & Maths (A, B or C grades) GCSE or equivalent.
  • Educated to A level standard (A, B or C grades) or equivalent (desirable).

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