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Road Service Technician job in Vancouver

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Job Ref:  74cb9af7
Employer:  Direct Solutions - Canada
Country:  Canada
County/State:  British Columbia
City:  Vancouver
11/10/2016 08:46
Job Description:

Are you good with your hands, have a knack for all things technical? Join the Johnston Equipment team as a road service technician! The ideal candidate will be skilled with mechanical, electrical, and information technology skills. In this role you will be conducting maintenance checks and diagnosing repairs for lift trucks and carousels at customer sites. You are familiar with examining overall operational integrity and condition of the trucks. You have an eye for finding defective or worn out mechanical or electrical parts then communicating and executing next steps for repair solutions to the customer. As a technician, you are the front line contact between GNJ and the customer, so you are comfortable with client contact as well as having technical savvy. You pride yourself on having a good grasp of the roads as well as strong time management ability. Johnston Equipment provides technical tools to its technicians to support them in their positions including the latest technology (ipads, iphones, work standards, GPS) in order to process work orders and maintain your parts inventory with maximum efficiency and accuracy. Key Work Activities: Activity A Preventative Maintenance and Repair 65% Maintain and repair various types of materials handling equipment in various types of applicationsCarry the 24 hour pager when scheduled to do so, if applicableLook up part numbers required for repairs and place orders with parts departmentEnsure work area in customer's facility is clean and tidy following the completion of maintenance/repairsProvide leads to sales and service NA parts and contact parts suppliers Activity B Ordering and Invoicing 20%Complete service work orders and obtain customer signatureClose work order through dispatchComplete various forms i.e. S/M, breakdown, warranty, propane, Carousels and 101Submit shop recommendationsComplete and submit overtime and expense reportsMaintain library of service manuals in van and update with service bulletinsReturn warranty parts with proper documentationPick up parts or organize delivery of partsBill out parts to work ordersMaintain and invoice purchase orders Activity C Customer Relations 10%Provide quotes to customers on parts and labour pricingReview work order with customerFile and maintain records of work ordersSchedule maintenance appointments with customers, if applicableFollow customer's policies and procedures while in their facilityRespond to customer complaints/concernsProvide answers to customers questions relating to products, parts, safety related issues Activity D Van Parts Inventory and Van Maintenance 5%Keep van well maintained and in good working order (i.e. oil changes, tire replacement, washing, etc.), if applicableKeep van tidy and organized and stocked with safety items, if applicableClean and maintain van tools, if applicableEnsure all parts are accounted forKeep parts in van organized, if applicablePerform yearly van inventory, if applicableMaintain inventory for consignment stock at customer's facility, if applicable. Johnston Equipment is the industry leading company for material handling equipment and solutions in Canada. We offer you the opportunity to support the company in one of its largest strategic capacities while providing you with the chance for self-improvement in a safe and stimulating environment. Imagine yourself making a difference here. Johnston Equipment is a dynamic team working together for a common goal: client satisfaction. At GNJ every client and employee is valued and important. Our company stands behind 60 years of business excellence. We offer our employees:Competitive compensationWork/Life balanceThe chance to expand your professional and personal skills Here at Johnston we believe that attitude is everything, bring your "make a difference" personality and strong work ethic and be ready to succeed! You make the difference: You are relied upon by our customer to keep them running at optimal levels so they can meet productivity demands. You directly impact satisfying the customer technically but also you are the key to driving our company's revenue in the highly important aftermarket service area of our business. You are key to our success and to our customers' smooth and safe operation for their employees and their equipment fleets. Johnston Equipment is working together for continuous improvement, sustainable outcomes and outstanding customer care. Live the values. Reap the rewards. Testing is part of our selection process. Each applicant selected to move forward will be required to complete testing for mechanical and electrical knowledge. Additional Qualifications EducationCertificates & DesignationsAutomotive MechanicHigh School is requiredPost secondary education is recommendedCommunity College, Automotive Mechanic SkillsAchieves ResultsAccuracy and attention to detailTime ManagementOrganizational SkillsBona fide job requirementA driver's abstract will be required upon acceptance of an offer and must meet company NA Drivers LicenceBusiness Knowledge and Improvement, Identify SolutionsCollaborates with OthersMaintains Productive RelationshipsWorks Effectively with OthersCommitted to Customers, Customer ServiceCommunicates EffectivelyCommunicates with ConfidenceCourteous and Professional MannerAttentive and Active ListeningClear and Concise (oral and written communication)Provides Information in timely mannerDemonstrates Functional ExpertiseAnalytical SkillsElectricalManual DexterityMechanicalWork Experience, 2 Years - Related Experience Apply to this job at: NA

Company Description:

Johnston Equipment Leads the Way
At Johnston Equipment we are solutions-driven, customer-focused provider of material handling and storage solutions. When you are on the job for us, you take pride in knowing that your actions boost our customers' productivity.

We are Canada's largest and most accomplished materials handling solutions experts and the largest forklift dealership in the world. In 2014 we are celebrating 60 years in our industry. As the only national dealer in Canada, we have an unparalleled breadth and depth of industry expertise and deliver a comprehensive range of high quality material handling products and services to an extensive customer base.

A part of Toyota Material Handling North America, the products and services that we sell under the Johnston Equipment brand are renowned for high standards of quality and safety that allow us to deliver the creative, trusted solutions that our customers expect.
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