|Job Ref:||fca3c0bb3||Employer:||Direct Solutions - Canada||Country:||Canada||County/State:||Ontario||City:||Saint Catharines||Address:||Post Date:||11/10/2016 08:47|
As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry experience, Sitel serves more than 62 markets in 40 languages, with 61,100 passionate and talented associates from 108 contact centers strategically located in 21 countries. Combining comprehensive customer care capabilities, leading multichannel solutions, and unparalleled experience across all industries, Sitel collaborates with some of the best known global brands to help deliver outstanding customer experiences. The company is a subsidiary of Groupe Acticall. Visit NA to learn more. Job Duties: Our clients come from various industries including financial services, health/fitness, media services, retail and travel. Calls may involve billing inquiries, account or product inquiries, product or service orders, installation scheduling or technical product troubleshooting. Up-selling a product or service required. We offer:Paid professional training (starting day 1 of training)Medical, Vision and dental benefits for full-time employeesRRSP ContributionFull-time shifts (40-44) hours week - paid overtime after 40 hours/weekLocal employee discountsShift Premiums for evening and weekend shiftsSales incentives Requirements:Prior customer service experience (preferred)Sales driven a plusPrevious contact centre experience is a plusSelf-motivated and able to work independentlyExcellent verbal and written communication skillsProfessional, articulate voiceAbility to multi-task by working in several computer applications while holding a conversation with a customer over the phoneAbility to type 25 words per minuteEnjoy working in a fast-paced environment while maintaining professionalism with the customerAbility to work afternoons and weekends Pay: $12.50 - $13/hour (shift differentials included for evenings and weekends) with an opportunity to increase that wage through our uncapped incentive programs. Career Opportunity: You deserve an opportunity that provides exceptional benefits and security with room to grow. Now is the time to take control of your future! Walk-in candidates are always welcome. Please ensure you come in from 9a-4:30pm so we can ensure you are assisted appropriately How to Apply: Visit our website at NA or visit us onsite at 333 Ontario Street, St. Catharines, ON.
As caring for customers becomes the differentiator that drives consumer engagement, Sitel is advancing its position as a world leader in outsourced customer experience innovation.
With over 30 years of industry-leading experience, Sitel as 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries.
Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences.