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Collections Representative job in Vancouver

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Job Ref:  277fc9fc3
Employer:  Direct Solutions - Canada
Country:  Canada
County/State:  British Columbia
City:  Vancouver
11/10/2016 08:47
Job Description:

Collections RepresentativeCollections Department Outgoing, Driven, and Achievement OrientedIf this describes you, then Crelogix could be the right fit for your NA are proud of our achievement as one of Canada's Top 100 Small and Medium employers for 2016 and ranked by PROFIT Magazine's Profit 500 as one of Canada's fastest growing companies. Established in 1974, Crelogix has emerged as a leader in consumer financing, servicing, collections, and asset recovery services attending to over 6000 businesses across Canada. Our achievement-oriented organization is always looking for driven, career and growth focused individuals to help take Crelogix to the next level. The DepartmentThe Collections Department performs and/or oversees the investigation, analysis, and follow-up for the collection of all overdue accounts of Crelogix portfolio. Responsibilities• Handle complex delinquent account issues using unique and innovative payment solutions• Maintain set standards of measurement for collection activity• Have an overall accountability for the quality of the customer and large national accounts• Analyze payment problems and work with customers to identify and implement solutions including approval of payment extensions within guidelines• Assess severe account issues and warrant transition to a specialist, outside collection agency and/or write off• Liaise with legal staff for cases of bankruptcy and other legal matters• Provide reports to management on delinquent activity, Portfolio status and risk exposure• May include coordination with bailiff for the secured accounts• Maintain customer service to respond to inquiries and resolve customer issues• Use existing technology to identify delinquent customer accounts• May include coordination cash applications for customer payments or billing related issuesThe Perks• President's Club - an annual all expenses paid trip to a luxurious vacation destination if you exceed your annual quota of 115%• Bonus based on monthly performance metrics• Great group extended health and dental benefits• Wellness program for your fitness• Career planning that lets you set your career goals• EAP (Employee Assistance program)• RRSP• Education reimbursement• Referral bonus for bringing in people you know would be a good fit for our team Success factors• 4 or more years of Collections experience• Excellent oral and written French and English skills• Great interpersonal skills with demonstrated negotiation skills• Comfortable working in a call center environment• Excellent time management and organizational skills• Strong computer skills• Demonstrated ability to learn new information quickly• LEAN - thinking• Detail oriented• Great communications skills To ApplyIf you are motivated by an environment that rewards and recognizes your personal achievements, contributions, and competency; apply through the link NA

Company Description:

Crelogix is a non-bank Canadian financial services provider. Since 1974 Crelogix has been providing ongoing funding, receivables management, collection, advisory, and related services to providers of consumer products and services in the automotive aftermarket, consumer durables, healthcare, home improvement, membership, tuition, power products and vacation ownership sectors.

Through consultation with our clients, Crelogix creates superior term financing solutions and services specifically tailored to help our clients attract and retain more customers, close more sales and increase their overall profitability.

We also provide financial intermediaries with outsourced business process solutions including third-party originations, servicing, collections, and ongoing management of Canadian consumer instalment loan receivables or lease portfolios.
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