|Job Ref:||28683BR||Employer:||Black & Veatch||Job Type:||Permanent||Country:||United States||County/State:||Kansas||City:||Overland Park||Address:||Post Date:||21/10/2016 01:03|
This is a straight contract position slated to go until April 2017. |
This position supports the operation, training and documentation related to the systems/processes that are part of Black & Veatch global marketing initiatives. Experience with user administration for software applications, Customer Relationship Management (CRM) systems, and managing data in content management systems (CMS) is preferred. This role works with the CRM application owners to ensure the CRM application is administered to meet service level agreements. This position also has responsibility for some basic training related to using marketing software applications.
Principal Duties and Responsibilities
•Application subject matter expert and trainer.
•Assists with testing new functionality in the CRM application.
•Ensures CRM data integrity through processing of new Company adds, duplicate Contact auditing and Company address, name and corporate hierarchy changes on a daily basis.
•Perform CRM user administration including new user set up, user disables, security role and business unit assignments on a daily basis.
•Keeps CRM training documentation up to date with application and business process changes.
•Ensures that system maintenance processes are being executed correctly.
•Works with the CRM Center of Expertise Team to solve problems.
•Uses website CMS platform to update information.
•Other duties as assigned.
Education: Bachelor's degree in marketing, communication, or a related field; or equivalent experience Experience: 2+ years related experience All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.
Preferred Job Qualifications
Intermediate computer skills Basic problem solving and organization skills Intermediate knowledge of marketing/ branding/ communications concepts Intermediate multi tasking skills and attention to detail Intermediate interpersonal and networking skills.
Equal Opportunity Employer - Minority/Disabled/Veterans/Females