|Job Ref:||1600036R||Employer:||Cummins Inc.||Country:||United States||County/State:||Florida||City:||Jacksonville||Address:||Post Date:||22/10/2016 03:05|
Acts as the technical specialist and primary customer support contact to independently diagnose and complete repairs to products at a single customer site|
Independently performs diagnostics and completes repairs on equipment at customer site
Maintains productive customer relations and ensures prompt and efficient attention to customer needs to minimize customer product downtime
Coaches on preventative maintenance and/or repairs completed by more experienced technicians and/or customer technicians; may provide work direction to others; may review repair plans, parts and tool lists, etc
Manages parts and spares inventory at the work site
Escalates unresolved issues to product specialists / Supervisor
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Identifies additional sales and service opportunities with customer
Completes training in line with skill and business requirements
Maintains work area and tools for cleanliness and proper operation
Ensure adherence to all relevant Health Safety &Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
Skill Level A
Level II Technician plus:
Ability to train Service Personnel to develop their diagnostic skills
Able to identify opportunities for work process improvements and recommend appropriate action
Able to develop and maintain productive working relationships
Ability to prepare reports providing feedback on service interventions
Able to collect and report data required for business analysis
Skill Level B
Skill Level A plus:
Ability to identify and resolve product failures relating to and impacted by component failure
Ability to guide / coach other service technicians through complex service interventions and diagnostic issues
Able to lead meetings with customers
Can resolve complex technical problems
Ability to identify and up sell further service and repair opportunities.
Education, Licenses, Certifications
Apprentice Certified Power Generation and/or Engine Technician
Vocational diploma from relevant technical institution (Preferred)
Current relevant electrical certification (optional)
Locally valid driving permit
Significant field service work experience
Extensive knowledge of power generation and/or engine products
Basic understanding of competitors and typical industry practices
High Voltage/ Low Voltage practical experience (optional)
• Standing 7.5 hours per day.
• Pushing/Pulling 4.0 hours per day.
• Sitting 1.5 hours per day.
• Lifting 1.5 hours per day.
• Lifting up to a maximum of 80 pounds.
• Bending 3.0 hours per day.
• Driving 1.5 hours per day.
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
Cummins uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit company website .