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Repairs Planner job in Stratford

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Job Ref:  204710988
Employer:  cv-library.co.uk
Industry:  Construction
Job Type:  Contract
Country:  United Kingdom
County/State:  London
City:  Stratford
Salary:  £10.99 - £11/hour
30/09/2016 03:38
My client are a maintenance contractor based in Stratford, they require repairs planner to join their growing repairs team

Key purpose: To provide a responsive service to customers, raise
works orders and respond to queries, as well as dealing with daily contract administration.

Key responsibilities:

* Managing operatives diaries
* Liaising with tenants and operatives to arrange repairs
* Understanding of Schedule of rates
* Planning repairs works for pre and post inspection, reactive, voids and emergency repairs
* Prioritising emergency works
* Booking appointments and allocating works to the available operatives, and following works from start through to completion
* Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work
* Ensure all relevant data is up-dated on a timely basis
* Any other ad-hoc roles that may arise
* Provide first point of contact for telephone callers and ensure prompt resolution of issues received by phone/fax/email/letter, without the need to refer or escalate cases.
* Accurate filing of contract paperwork and ongoing maintenance of files, to include for example time sheets and completion sheets from sub contractors.
* Establish customer needs and provide a service in relation to repairs to properties - e.g. take repair requests from tenants, diagnose repairs to include trade and duration, and book appointments.
* Work with colleagues, residents, operatives, sub-contractors and other suppliers to ensure targets are met and an excellent service is delivered.
* Use and update the IT and other systems, inputting and extracting information and ensuring protocol is followed.
* Notify Line Manager of irregularities.
* Finance- ensuring financial data is added to the IT system, including budget and job codes.
* Assess and make appropriate referrals on matters/issues outside own parameters.
* Resolving complaints by taking details and investigating and resolving them following the complaints procedure.
* Any other duties as required.
* Ensure requirements of Health and Safety legislation are followed and undertake
* Health and Safety training as required.

Key skills and experience

* Good/accurate numerate and literacy skills
* RSA II Word processing/ typing or equivalent
* Experience in an inbound call centre, providing customer focused solutions to enquirers
* Experience of working in a customer service environment
* Experience of dealing with a high volume of telephone enquiries on a daily basis
* Experience in a Housing environment
* Experience in a repairs & maintenance environment
* Makes decisions based on set standards and procedures
* Ability to type to 30 wpm
* Positively reflects high quality performance standards of the organisation
* Thrives from targets being set
* Consistently maintains high level of performance.
* Communicates in a clear, concise and constructive manner based on own knowledge and experience, meeting the needs of the caller effectively and efficiently, remaining calm and in control.
* Resilient in difficult or stressful situations
* Able to empathise with customers
* Able to produce clear and concise correspondence.
* Accurate IT skills (Microsoft Word)

If you have the relevant experience and are available please apply with your most recent CV
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