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Customer Care Manager job in Hatfield

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Job Ref:  204712186
Employer:  cv-library.co.uk
Industry:  Construction
Job Type:  Permanent
Country:  United Kingdom
County/State:  Hertfordshire
City:  Hatfield
Post Code:  DN7
Salary:  £55000 - £60000/annum + Car/allowance + Bonus + Benefits
30/09/2016 03:40
5 star rated luxury residential developer is currently seeking a Customer Care Manager who will be responsible for developments in the Northern Home Counties area including North London.

Responsibilities include:

• Carrying out inspections/snagging of properties once built and prior to serving notice to purchasers.
• Carrying out home demonstrations.
• Attending site pre-start meetings.
• Ensuring all service levels and customer satisfaction is maintained.
• Dealing with customer issues via letter, email telephone and face to face.
• Visiting occupied plots to investigate warranty and defect issues.
• Efficiently manager and prioritise customer issues.
• Provide accurate documentation regarding the defects, monitor work schedules and produce job sheets detailing warranty issues, estimating timescales, materials, trades and equipment as well as costs.
• Lead and manage the day to day running of the customer care department.
• Issuing remedial works to maintenance operatives and contractors.
• Assess and report the performance, standards of completed works by CC team, and the quality of subcontractors.

Knowledge & Experience

• A sound knowledge of build techniques, NHBC standards and regulations.
• Experience of working in the construction or housebuilding industry is essential.
• Experience of using Sitestream and Sharepoint or similar is desirable
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