|Job Ref:||204713261||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||County/State:||Buckinghamshire||City:||High Wycombe||Address:||Post Code:||HP11||Salary:||£19000 - £23000/annum Bonus||Post Date:||24/10/2016 10:39|
Our Customer Experience ("CE") team are our frontline ambassadors - the voice of us and custodians of our customer experience. They're an outstanding and diverse group of passionate, talented and downright awesomeindividuals who go out of their way every day to help our customers make themost of the business communications solutions they've bought through us.|
As CE Executive you'll take ownership of a broad range of our customers' needs, issues and the occasional complaint (yep, we might be the best in the industry, but even we don't get it completely right every time). So you'll be multi-tasking, juggling competing priorities and often demanding SLAs, but all the while being completely focussed on resolving their queriesand keeping them happy.
We've enjoyed meteoric growth in recent times and won loadsof awards in recognition of what we do. We're therefore looking for more great people to join our CE team, to help us uphold and build upon our reputation for customer excellence with our ever increasing customer base. If you care aboutcustomers the way we do, we want to hear from you.
To be successful as a CE Exec you will have
...a genuine passion for customer service
...customer service experience with telecoms technologies(ideally) or other IT services
...a working knowledge of mobile telephony, fixed lines,broadband and/or WAN
...a willingness to occasionally support our 24/7 customers byworking out of hours, on a rota
...a passion for people that makes you a great person to havein the team
...5+ GCSE's at Grade C or above (or equivalent), ITILFoundation and/or NVQ in Customer Service
...a driving licence and car (ideally)