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IT Service Desk Analyst - Hertfordshire job in Hertfordshire

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Job Ref:  204714131
Employer:  cv-library.co.uk
Job Type:  Contract
Country:  United Kingdom
County/State:  Hertfordshire
City:  Hertfordshire
Post Code:  WD5
Salary:  £140/day
24/10/2016 10:42
IT Service Desk Analyst - Hertfordshire

Location: Hertfordshire

Length: 3 Months+

Rate: c£140 per day

Our client is a world leading organisation with a UK turnover of over £1.3bn and more than 5,000 users. Due to continued growth they are seeking an IT Service Desk Analyst to join their team and deliver exceptional service to the end user.

The ideal candidate will have excellent customer service skills, highly professional and a proactive approach to resolving the customer's IT issues.

Duties and Responsibilities

* Log, track and resolve incoming service requests and incidents from end users via telephone, portal and email

* Identify and carry out any immediate corrective action that can resolve or contain the issue directly.

* Using technical and problem solving skills you will resolve 70-80% of all incoming calls.

* Accurately record all call details onto the IT Service Management tool

* Ensure calls are managed efficiently and regular updates are provided

* Co-ordinate the assignment of 2nd and 3rd line issues to the appropriate team for speedy resolution

This is an exciting opportunity to join a large organisation with real prospects. If you are interested and want to find out more information, please contact John Ledgar on (Apply online only) or email

Technical Support / Service Desk / 1st Line Support / IT Support / Customer Service
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