|Job Ref:||204713587||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||County/State:||London||City:||Luton||Address:||Post Code:||LU3||Salary:||£27000 - £29000/annum||Post Date:||24/10/2016 10:42|
Counter Fraud Skills is a market leading recruitment business dedicated to supplying experienced practitioners on a temporary, contractual or permanent basis to police, criminal justice, public and commercial sector employers.|
Counter Fraud Skills are currently seeking a Fraud Analyst on a permanent basis to work in Luton managing the fraud and loss work streams, including the management of all policies, processes and procedures as well as maintaining and enhancing the company's reputation as market leaders in fraud prevention.
In this role you will:
Identify fraudulent transactions from a referral queue, quickly identifying those that require further investigation or manual review.
Evaluating payment disputes, and providing appropriate challenge
Identify and discuss emerging trends that should be evaluated for risk of fraud and loss, making recommendations to mitigate.
Provide Quality Assurance (QA) and provide support and coaching to improve decisions.
Be flexible in requirement to work shifts to cover a 7 day supervision roster.
Act as a subject matter expert to the team on reservation system changes, implementing this knowledge into our rules strategy.
Ensure that the impact of fraud and loss activities on the operation of the business is minimised.
Act as a buddy for another Lead Fraud and Loss Specialist, learning the role thoroughly and being able to cover the role in times of absence.
Maintain effective and regular communication with suppliers around rules and new features to ensure we are at the forefront of technology, and that current and future requirements are within their roadmap.
Ensure resource is used most effectively, based on fraud transaction volume and value analysis.
Taking ownership of operational decision making and the decisions made by the team.
Assist in the development of a continuous improvement plan (CIP).
Build and maintain productive business relationships with stakeholders, championing the team?s activities and performance.
Help design and implement team and individual KPI?s and monitor performance.
Suitable candidates should demonstrate the following:
Online Fraud experience.
Knowledge and experience with tools and techniques used to identify and prevent online fraud.
Strong analytical skills and attention to detail ? ability to spot trends and identify unusual patterns of behaviour.
High level of PC literacy ? particularly in Microsoft Excel & Word (Office).
The below is highly desirable:
Two years + experience in a fraud prevention role, ideally in travel industry.
Strong leadership skills.
Ability to take ownership of judgement decisions made by team.
Must be able to evidence strong teamwork and delivering against team goals.
Must be highly organised and have the ability to both multitask and prioritise activities.
Highly developed analytical skills in a fraud context.
Must have intermediate / advanced level in Microsoft Office.
Flexibility to work shifts including evenings and weekends.
Desired ? additional European languages (in particular French)
Hours: Full time - 4 days in 7 per week, 7.30am ? 5.30pm (mostly), 11am ? 9.30pm, 1 in 4 weekends.
If you are interested in this role, then please APPLY.
Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.
Counter Fraud Skills is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.
The Red Snapper Recruitment Group is an equal opportunities employer