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Trainee IT Helpdesk Support job in Crawley

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Job Ref:  204713218
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Crawley
Post Code:  RH10
Salary:  £18000/annum
30/09/2016 04:10
1st Line Trainee IT Support Engineer

Are you looking for your first step into an IT / helpdesk based role? You must be able to drive or be learning to drive as you will be going onsite to clients.

I am recruiting for a fantastic leading provider of outsourced IT and cloud services with a strong and rapid growing client base.

You will be required to report to the Service Desk Manager on a daily basis. The engineering team will be available to support and assist the successful candidate in their new role. It's a busy working environment and therefore a high level of organisation and motivation is required. This is a customer-facing position and therefore an excellent telephone manner is required and the ability to confidently discuss work with clients in person is essential. We would also consider an apprentice for this role.

Typical duties with this role include:

* Logging tickets and understand the nature of clients problems
* Working on the helpdesk receiving telephone and email requests from clients as well as making call-backs
* Providing remote support using our RMM (Remote Monitoring and Management) system
* Travelling to site to carry out support work where required (usually daily) across the South-East and London
* Monitoring backup systems and their status
* Monitoring configuration and policy adjustments
* Performing proactive maintenance and projects - or making recommendations
* Managing tickets and jobs, maintaining accurate notes, paperwork and documentation
* Installations and small projects

The candidate will have (ideally) the following key experiences either commercially or at home:

* Windows Client Machines (Windows 7, 8)
* Windows Server
* ADSL Routers, Firewalls, Switches and Wireless
* PC hardware, troubleshooting and installation
* Office Suite

Additionally, a good understanding of the following areas would significantly bolster your application:

* Active Directory
* Email client configuration and management (Exchange, POP, IMAP)
* Apple Mac and OSX
* Hyper-V
* Office 365

It is Wells Tobias Recruitment Solutions' policy, as a matter of courtesy, to respond to all applications within three working days. However because of the volume of applications, we are sometimes unable to respond to individual applicants. If we have not contacted you within three working days your application has been unsuccessful and your details have not been retained. Please apply for any other position that you may see in the future. Thank you
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