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NOC Engineer job in City of London

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Job Ref:  204712646
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  London
City:  City of London
Post Code:  WC1A
Salary:  £38000 - £45000/annum Benefits
24/10/2016 10:42
CPS Group UK are currently recruiting for an experienced Network (NOC) Engineer to join a well-established and international market leading IT Infrastructure Services client. Based in Central London, the engineer will join an existing team of NOC Engineers, supporting maintaining and troubleshooting the Network. You will be acting as the primary contact for Network issues and faults for both internal staff & external customers alike.

* This is a fantastic opportunity for an Engineer looking for career progression with a market-leading company*

Role & Responsibilities

- Monitoring, maintaining & troubleshooting of the Cloud Network Infrastructure
- Responsible for responding to incoming customer support issues
- Perform network surveillance (24x7x365) to ensure SLA's are adhered too, and any issues are resolved quickly.
- Transfer Cloud Network surveillance between multiple NOC environments
- Perform analysis, identifying trends and patters that are indications of Network performance
- Develop & execute necessary corrective action to prevent any customer issues
- Track & report on monthly Cloud usage - Bandwidth & Switchboards
- Monitor automated order management/provisioning systems and troubleshoot when this fails
- Understand the automated order management process
- Open trouble tickets, and follow through to resolution
- Performing analysis of closed tickets, identifying troubles and patterns that could jeopardise SLA's
- Working with customers, CPS's & staff in the provisioning of new orders for customer service

Candidate Attributes

- Previous working experience of IP/Ethernet Networking - in a Support role
- Experience of Carrier Ethernet practices (Beneficial NOT Essential)
- Experience of working in a 2nd Line Support capacity within a NOC environment
- Experience of configuration, troubleshooting switches and routers
- IP/WAN experience - BGP routing
- CCNA certification
- Experience of working with 3rd Party Carriers to troubleshoot links (SDH, Ethernet)
- ITIL V 3.0
- Sharepoint
- MS Office Suite incl. Visio
- High personal standards and goal orientated
- Excellent and effective communication skills, both orally and written

For more information, or immediate consideration for this role please contact Charlie Grant at CPS Group UK on (Apply online only) or email

CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy
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