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Service Desk Team Leader job in Leeds

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Job Ref:  204712561
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Yorkshire
City:  Leeds
Post Code:  LS7
Salary:  £29000 - £31500/annum
30/09/2016 04:10
MPS is the world's leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of more than 290,000 members around the world. Our benefits include access to indemnity, expert advice and peace of mind. Our in-house experts assist with the wide range of legal and ethical problems that arise from professional practice. This includes clinical negligence claims, complaints, medical and dental council inquiries, legal and ethical dilemmas, disciplinary procedures, inquests and fatal accident inquiries.

We are recruiting for a Service Desk 1st Line Team Leader to join our IT Operations department in Leeds.

The purpose of this role is to successfully lead and support the Service Desk team and deal with enquiries as and when required. The role-holder will identify and implement appropriate improvements to Service Desk tools, processes and practices and provide guidance on these recommendations to the Service Desk Manager whilst also managing the Service Desk Knowledge base.

We are looking for an individual with outstanding communication skills, that is genuinely passionate about building a career in IT Service:
You'll need to have previous experience of leading, supporting and inspiring a team within a technical environment with a strong customer focus. You will have the ability to provide strong mentoring to develop the team and provide necessary recommendations to maximise the service that is provided.

In return, we offer a great working environment in conveniently located offices in Leeds city centre with an exceptional benefits package, including a 12% pension scheme, 25 days paid holiday in addition to public holidays, private medical insurance and a health care cash plan, childcare vouchers and annual bonus scheme.

Applicants that have undertaken ITIL Foundation would be an advantage
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