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1st Line Support Analyst job in Poole

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Job Ref:  204711937
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Poole
Post Code:  CW5
Salary:  £18000 - £22000/annum
24/10/2016 10:42
A great opportunity to join a successful and well-respected IT company, looking for a candidate with a keen interest in IT, along with excellent communication and service skills. This Company offers excellent training and the opportunity to obtain technical certifications.

You will be responsible for handling a variety of calls from clients, providing technical assistance on a range of desktop, network and server issues. With both your technical and interpersonal skills, you will resolve as many issues as possible to the satisfaction of each client and escalating more complex IT issues to 2nd and 3rd Line Analysts. You will be working to ensure customers receive the highest level of service. This will involve liaising with third parties and supporting other members of the team.

Our client is looking for a candidate with a foundation of good technical knowledge, gained either from studies or work experience and can manage tasks and prioritise effectively. Any knowledge of the following would also be beneficial; Windows 7, 8, 8.1, 10, Active Directory, Exchange and basic Networking.

Due to the unprecedented volume of response we are currently receiving, regrettably, we are unable to respond to every application individually. If you have not heard back from us within 5 days, please assume your application has been unsuccessful. If the situation changes, or another suitable role arises, we will be back in contact
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