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Service Delivery Manager job in Cheshire

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Job Ref:  204710853
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Cheshire
City:  Cheshire
Post Code:  SK9
Salary:  £NEG 33 Days Holiday, 7% Pension, BUPA
24/10/2016 10:43
Service Delivery Manager (ITILv3)
Halton, Cheshire
Permanent, Full-Time
Competitive Salary + Excellent Benefits

KEY SKILLS: Service Delivery Manager, ITILv3 Foundation, Customer/Client Facing

DP Connect are looking for an exceptional Service Delivery Manager with ITIL Foundation Certification to join the expanding team of an International IT Consultancy, at their offices in the borough of Halton, Cheshire. This is a customer-facing role and the Service Delivery Manager should expect to spend around 60% of your time at a client site in the UK, with occasional visits to other UK sites. You will have experience of managing senior client relationships, preferably in an IT Consultancy environment, backed up by sound technical and business process knowledge.

Experience Required:
Experience of Service Management processes and procedures which align to the ITIL framework that enable the Support Service to achieve SLA's/KPI's and support growth together with the experience to reinforce best practice in Incident, Problem and Change Management
Experience of managing, motivating and developing staff and contractors to ensure efficient and effective delivery whilst maintaining and developing customer relationships
Knowledge to act as the escalation point for allocated customers
Management experience on operational costs and maintaining company financial controls
Provision of monthly reports, analytics and execution of delivery meetings to customer requirements for contract monitoring
Resource management to ensure consistent delivery
Champion group culture with all staff, customers, partners and suppliers
Experience of managing and coordinating software releases and upgrades to live systems
ITIL Foundation V3 qualified

Our client is an exciting, challenging and inclusive place to work. They strive to provide an employment package that attracts, develops and retains the best and brightest people.

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