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IT Manager / Senior Support Engineer - Devon job in Exeter

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Job Ref:  204715252
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Exeter
Post Code:  EX2
Salary:  £38000 - £45000/annum
22/10/2016 03:24
IT Manager / Senior Support Engineer (Apple, MacBook Pro Mac OS) - Devon.

Are you looking for your next challenge within IT as a hands on IT Manager in an Apple Mac environment?
Do you want to work for a dynamic and vibrant organisation who are developing extraordinary technology to help their clients improve their way of working? If you are then this opportunity will be for you?

My client is looking for an experienced IT Manager who can be hands on with Apple MacBook Pro, Mac OS El Capitan, / IT / Desktop / Infrastructure as a Senior Support Engineer.

Title: IT Manager / Senior Apple / Mac Support Engineer.
Location: Exeter Devon - Commutable from Okehampton, Yeovil, Taunton, Honiton, Exeter, Collumpton, Plymouth, Tiverton, Exeter.
Salary: c£40,000pa dependant of experience + good benefits.
Duration: Full Time/ Permanent position.

Job Requirements.

Technical Skills:

Proven experience as IT Manager.
Team Leadership.
Project Management would be extremely beneficial for this role.
Ability to analyse and diagnose technical Apple Mac, MacBook Pro, PC, mobile, infrastructure hardware problems.
Proficient in the use of Mac OS El Capitan.
Knowledge of Apple hardware, including MacBook Pro and iPads etc.
Microsoft Office (includes Word, Excel, PowerPoint), Microsoft Outlook.
Windows, AD, Microsoft Exchange, and web browser.
Really understand how IT/Infrastructure works and how it can support the Business's objectives.
Knowledge of networks and servers (e.g. Windows, Linux).

Desirable Skills:
Experience with device management, in particular iPads.
Knowledge of Android, iOS and tablets.

Education: While ideally degree educated (2.1) in a relevant technical subject. I would still like to talk to you if you have strong experience and the right skills if you do not have a degree especially if you have worked in a fast paced technical environment.

Key Attributes:
Excellent customer service skills.
Man management
Good listening & communication skills.
Ability to Project Manage
Inquisitive nature, wants to understand what caused the problem, then fix it!
Able to multi task, organise and maintain composure in a fast paced technical environment.
Have the aptitude and desire to learn new technologies, systems, concepts and procedures.
Able to drive.

Internally you'll be responsible for managing and leading the IT (MAC) Support Department which provides support and maintenance of Mac environment MacBook Pro and Mac OS as well as desktop, mobile devices, Windows, and iOS software and hardware, where you will be troubleshooting and assisting with continuous improvement initiatives including leading some projects.

You will also be part of a team who are key points of contact for the client's customers, where you will be using various related technologies, ensuring effective two-way service delivery and customer support to key stakeholders. Working alongside the deployment team, you will provide excellent customer service to both external and internal customers, including the acknowledgement, escalation & communication of progress on tasks and issues until they are resolved.

As well as managing the team you will using your skill and knowledge to help ensure the client continues to use the IT to the maximum to help deliver its objectives.
This is a great opportunity for someone to join a company and make their mark, looking for the next step in developing a career. This is a client working to make a difference and using technology to enable that. The client has a smart modern work environment with lots of onsite facilities (Gym, café, lots of free parking) with easy access to beautiful Devon.

For more information on this opportunity, please contact Simon Dunscombe on (Apply online only) or email your CV

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