Search Jobs

Hold CTRL to choose multiple sectors (up to 3)


Hold CTRL to choose multiple sectors (up to 3)

Customer Care Representative - SimplexGrinnell job in North Little Rock

  • Show me jobs like this one
  • More jobs from this recruiter
  • Email this job to a friend
  • Print this job
Job Ref:  1618168
Employer:  Tyco
Country:  United States
County/State:  Arkansas
City:  North Little Rock
21/10/2016 22:07

Position Summary:

The primary role of the Customer Care Representative is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater retention of preventative maintenance contracts, higher revenue per customer and ensure greater customer satisfaction.

Duties and Responsibilities:

  • Manage all retention activities within an assigned service agreement customer base of $3M-$3.5M. Responsible for retention, customer satisfaction and growth within the customer base
  • Deliver increased sales against an assigned quota.
  • Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.).
  • Interface effectively with district operations to deliver and improve service delivery.
  • Determine customer needs and develop sales strategies to meet those objectives.
  • Report progress and metrics to operation and corporate teams on a weekly and monthly basis.

  • BA, BS or similar degree highly preferred

  • 2 years of sales and/or customer service experience with a similar product, service or industry


  • Highly motivated and success driven
  • Excellent communication skills and ability to quickly qualify opportunities
  • High degree of self-discipline
  • Independent, creative thinker
  • Ability to sell intangible services

SimplexGrinnell offers a highly competitive compensation and benefits plan including medical, dental, prescription coverage, flexible spending accounts, paid life insurance, matching 401(k), ongoing training, tuition reimbursement and more. And because we're part of Tyco, we can prepare you for a career on a global scale.

Copyright © Rengineeringjobs.com Job Board 2011  | Powered by JobMount Job Board Software