|Job Ref:||b9bcd77d||Employer:||Direct Solutions||Country:||United Kingdom||City:||Nottingham||Address:||Post Code:||NG7||Post Date:||22/10/2016 23:01|
POSITION DESCRIPTION: As a Senior Support Engineer, you will provide services across our customer base. You will carry out project work, installations and scheduled maintenance on customer systems both remotely and on-site where necessary. You will also be an escalation point for calls emanating from both the helpdesk and 2nd Line support team. In addition, you will attend sites when required to do so for site visits arising from helpdesk logged calls, participate in the out-of-hours support rota when required, take support calls and attend site when required. You will produce and maintain technical documentation for customer systems and provide expert and best practice advice to customers when required. JOB ROLE: Â· Handling of project and installation work (new deployments and installations) Â· Responding to all incidents and problems escalated from the help desk Â· Provide 2nd/3rd line onsite and office based support for multiple technologies, primarily: Â· Microsoft Windows XP, Vista and 7 & 8 Â· VMware vSphere, Microsoft Hyperv, HP switches, Netscreen & Cyberoam Firewalls Â· Troubleshooting of known and unknown issues related to the above technologies Â· Network troubleshooting â€" TCP/IP, DHCP, DNS Â· Structured cabling Â· Installation of wireless networking equipment Â· Managing incidents to resolution and within SLA requirements Â· Monitoring and regular updating of in-house ticketing system Â· Escalating incidents to the next tier or supplier where necessary Â· Assisting with service improvement initiatives and taking a proactive approach to increasing productivity KNOWLEDGE, SKILLS AND ABILITIES: Â· Minimum 3 yearsâ€™ experience working in a similar role (preferably field based) Â· Ability to manage high pressure situations and conversations with clients Â· Self-motivated with the ability to work in a fast moving environment Â· Excellent troubleshooting skills Â· Strong organisational skills Â· Ability to multi-task and adapt to change quickly Â· Process driven, ensuring company processes and procedures are adhered to Â· Strong technical skills with good working knowledge of a number of the following: Â· Microsoft Windows Server, up to 2012 R2 server Â· Microsoft Exchange Server, up to 2013 server Â· Microsoft SQL Server, up to 2012 server Â· Active Directory/DNS/DHCP Â· Powershell Â· San technologies â€" Open-E and HP P4000 series Â· Lync Server Â· Office 365 BENEFITS: We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including: Â· Group Personal Pension Plan Â· Life Assurance Cover Â· Company Sick Pay Â· Free Bi-annual Eye Tests and contribution towards glasses Â· Birmingham Hospital Saturday Fund â€" Discounted monthly rates Â· Childcare Vouchers â€" Tax efficient way of paying for childcare Â· Ride2Work â€" Tax efficient way of purchasing a bike for travelling to work Â· Company Events throughout the Year
ABOUT OUR COMPANY:
Are you looking for a rewarding career in a fast-paced environment with an established company? Do you want to work at a company with growth opportunities that will provide you with the training to be successful? If so, Reynolds and Reynolds is the company for you! Reynolds and Reynolds is a leader in high quality software solutions and IT services around the world and we are looking for a person with the potential to grow and continue our legacy of over 100 years of outstanding products and services at our Birmingham office.