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Service Writer - Inshop Engine, Cummins Power Systems job in New York

Engineering Jobs with Cummins Inc.
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Job Ref:  160003FK
Employer:  Cummins Inc.
Country:  United States
County/State:  New York
City:  New York
01/10/2016 03:03
Service Writer

No, this isn't one of those ordinary jobs.
Cummins is a team of dependable, innovative thinkers, who are empowered to generate and deliver solutions for customers, community, and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.
This is what we call Working Right.

Cummins is looking for an extraordinary Service Writer in our Bronx, NY location. As part of Cummins, we will add to your current skills by providing training, encouragement and growth within a teamwork environment. We invest in your professional growth by providing you with education and training opportunities to keep current on industry standards and products. You will gain valuable knowledge of the diesel engine industry and skills that will last a lifetime .

A commitment to excellence is deeply rooted in Cummins tradition of exceptional service. Our employees are dedicated to delivering the "Best Every Time, Every Day" with the goal of earning customers for life!

We take pride in providing an unmatched high caliber of service and support for Cummins engines, generators, filters, and related products that serve the varied needs of our customers. Crucial to accomplishing this is the energy and commitment of Cummins employees to the company.

  • Assist customers by coordinating engine and/or power generation service work which includes dealing with customers and creating and quoting work orders along with other service responsibilities.
  • Provide outstanding service to the customer.
  • Greet customers at the service counter and on the phone.
  • Schedule appointments.
  • Gather unit/product information.
  • Perform unit inspection for obvious body damage.
  • Create work orders and quotes for customers.
  • Schedule repairs in system.
  • Communicate with the customer and service operations throughout the repair event to ensure all parties are informed of job status and expectations for completion.
  • Create basic/initial diagnostic plan consistent with the complaint.
  • Ability to assess customer delivery needs.
  • Manage schedule of Diagnostic Technician.
  • Deliver daily T/S plan focusing on equipment available to start of troubleshooting.
  • Adhere to company safety practices and other policies and procedures.
  • Perform other responsibilities as needed.


  • Excellent customer service skills.
  • 1-3 years' experience with auto or diesel products (mechanical and electronic engines), Cummins product experience preferred but not necessary.
  • Prior experience working in warranty highly desirable.
  • Computer experience required. Ability to use email programs and Microsoft Office products.
  • Excellent computer skills with the ability to write routine repairs and correspondence.
  • Thrives in fast-paced environment with multiple priorities.
  • Ability to effectively communicate with customers and co-workers in a positive and professional way.
  • Desire to continuously develop and improve skills for high job performance.

Education, Licenses, Certifications
  • Bachelor's degree or equivalent from a two-year college or technical school preferred.
  • High school diploma or equivalent required

  • Intermediate level knowledge of and/or experience with engine products

Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.
Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit company website .

Ready to think beyond your desk? Apply for this opportunity and start your career with Cummins today.

Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team: company website
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