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Guest Relation Manager job in London

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Job Ref:  82cb7258
Employer:  Direct Solutions
Country:  United Kingdom
City:  London
Post Code:  WC1A
19/10/2016 10:32
Job Description:

Guest Relation Manager - Luxury Boutique Hotel - London - 22KRole: Guest Relation ManagerLocation: Central LondonSalary: 22000 + brand benefitsReporting: Senior Guest Relations ManagerJOB PURPOSETo be an ambassador for the hotel, providing an immediate management point of contact for guests and colleagues. To provide excellent guest service and genuine hospitality by creating memorable luxury experiences in line with the hotel and Company standards. To anticipate guest needs and deal with all enquiries in an efficient, friendly and professional manner. To guide the Guest Relations Management team in achieving the same. To be totally flexible in performing duties assigned and in assisting within the department and throughout the hotel as required. DUTIES AND RESPONSIBILITIES To co-ordinate, plan and execute all activities focussed on delivering world-class service to every guest in the NA manage all daily activities in the guest relations NA manage all VIP guests from pre arrival to post NA be responsible in ensuring that the service experience of our guests is met according to the standard. To maximise the service provided by the guest relations department to minimise the number of guest complaints and maximise guest satisfaction NA serve guests in a friendly, timely and professional NA be fully knowledgeable of the hotel offerings and to actively up-sell and cross-sell the hotel's products and services. REQUIREMENTS Similar Position within a 4/5 star Luxury branded or boutique hotelExcellent presentation and grooming standardsExcellent English communicationExcellent organisational skillsStrong leadershipStrong people management NA several languages is a bonus Interested in this great challenge? Contact Beatrice with your updated CV NA At COREcruitment we are experts in recruiting for the service sector. We currently have over 700 live roles across the UK, Middle East, Europe, North America, South East Asia, Africa and Australia. To view other great opportunities please check out our website at COREcruitment or call us on NA for a confidential chat about upcoming NA COREcruitment we operate one of the best referral schemes in the industry - know anyone looking for a new challenge? Click here to send your CV - you could earn up to 500!Follow COREcruitment on your favourite social networks - Facebook , Twitter , LinkedIn and Instagram .
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