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Job Ref:  289dd514
Employer:  Direct Solutions - Canada
Country:  Canada
County/State:  Alberta
City:  Dispatcher
11/10/2016 08:49
Job Description:

Dispatcher Region of Durham, ON Are you looking for a career that is both interesting and varied day to day? Is being organized one of your best qualities? PWTransit is currently seeking a Full-Time Dispatcher to join our team in the Durham Region. Responsible for scheduling and coordinating upwards of 60 drivers, this position is tailor-made for an industry professional with a focus on customer service and passenger satisfaction. Reporting to the Manager, the Dispatcher is responsible for coordinating both driver and vehicle assignments to deliver consistent and efficient daily service. Qualifications: High school diploma or equivalent Previous work-related skills and experience in a Dispatch role Experience in electronic information handling technology such as Dispatch software is considered an asset Class B Driver's license or higher and air brake endorsement (Z) Ability to handle stressful situations in a composed manner Customer service focus Detailed knowledge of the Durham Region Organization and ability to multi-task Diplomacy and tact Responsibilities: Dispatch and monitor Vehicle and Operator on-road assignments according to National Safety Code requirements, written schedules, customer requests or as required by emergency situations Receive and respond to requests for emergency assistance or service from dispatched resources Prepare daily operator work and run schedules while being mindful of Company and/or partners' goals and objectives Prepare daily vehicle assignments, and communicate with maintenance and operations staff Communicate effectively by providing clear and concise information, explanation and direction Advise personnel about route or traffic problems that could affect operations or customer service Relay work orders, messages, and exchange information using a variety of communication devices, including computer-aided dispatching equipment Implement and communicate Company policy/procedures related to operational activities and health and safety regulatory requirements. Determine compliance with laws, regulations, and/or standards and complete appropriate documentation as required Confer with customers or supervisory personnel to address questions, concerns, and/or requests Record and maintain dispatch files and records of customer requests, work or services performed, payroll, charges, expenses, and other dispatch information Order materials & supplies required for dispatch activities and perform day to day administrative tasks Access environmental information, retrieve AVL Data and print out maps Use various computer applications and databases, and obtain and apply computer-generated information to dispatching activities Maintain records of mileage, fuel use, repairs and other expenses, and generate reports

Company Description:

PWTransit, a division of Calgary-based Pacific Western Transportation, is a full-service bus transportation company, with operations located in British Columbia, Alberta and Ontario.

PWTransit's employees operate a variety of transit vehicles travelling almost 11 million kilometres annually. Our commitment to safety and customer service excellence includes providing up-to-date vehicles, quality maintenance facilities, and the development of highly-qualified personnel. PWTransit provides a complete spectrum of bus services including:

- Municipal Conventional Transit Services
- Custom / Para Transit Services (ie: handyDART, Handibus)
- Community Bus
- Industrial Employee Transportation
- Local & Long Distance Charters

With over five decades of operating experience, Pacific Western's approach to doing business has stimulated leadership, innovation and employs more than 3,300 personnel who are committed to the success of our organization and the communities we serve.

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