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Service Desk Analyst job in Syston

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Job Ref:  204721402
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Leicestershire
City:  Syston
Post Code:  NG32
Salary:  £22000 - £25000/annum
24/10/2016 11:14
JR Personnel are an employment agency acting on behalf of a client who is looking for:-

Syston area
£22,000 - £25,000
Hours 35 per week and occasional out of hours work maybe required

An effective and proactive IT person to ensure an answer on all 1st/2nd line issues. Resolving queries and providing a high level of customer service at all times.

Role profile:
? Log all calls and maintain records
? Perform system admin duties
? Install and support all software
? Provide new user orientation
? Perform new and refurbished desktop, laptop and printer installations
? Support remote users
? Participate in a team with afterhours assistance

Person profile:
? Indepth knowledge of Windows 7 and 10 and full knowledge of MS Office
? Knowledge of i-Phones/Samsung devices
? Experienced in Dell hardware
? Strong at dealing with printers
? Highly organised with a natural ability and a desire for problem solving with excellent interpersonal skills
? Able to work shifts between 8am to 10am and 4pm to 6pm

Desired criteria:
? Knowledge of MS Skype 2016 and Enterprise Vault
? Knowledge of MS SCCM and Service Manager
? Knowledge of BMC/Numara Footprints Service Desk

Due to the number of responses generated we are unable to get back to every applicant. If you have not heard from us within seven days you will not have been successful on this occasion
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