|Job Ref:||204719406||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||City:||Sheffield||Address:||Post Code:||S1||Salary:||£24000 - £28000/annum Benefits||Post Date:||02/10/2016 04:00|
2rd Line Service Desk Engineer - IT Managed Services Company - Sheffield - 25-28k basic + Company Benefits.|
Role Objective: To provide the Service Desk with a point of escalation for complex infrastructure related issues.
Role Description You will take responsibility for providing technical support and incident resolution across the Service Desk whilst ensuring 2nd/3rd line technical support enquiries are professionally and efficiently resolved with a high degree of customer service.
Taking ownership of incident, problem and change records, performing technical diagnosis and fixing issues either remotely or on-site. Troubleshooting infrastructure systems to determine incident trends, make recommendations and implement satisfactory resolution.
Strive to exceed all operational/service level agreements.
Perform on site Customer Health Check visits as required to satisfy contractual requirements.
Review the delivery of ICT infrastructure projects to deliver the required solution ensuring that appropriate controls are in place and ensuring that the solution is properly handed over to the Service Desk.
Proficient in ICT infrastructure (hardware, operating systems, storage, networks etc.) used within organisations.
Microsoft Windows Server 2008 and above
Server Virtualisation, VMware
Core Microsoft Technologies
Networking including VPN / WAN / LAN / Wireless back up and replication technologies
Requirements: Full clean UK driving licence due to Customer visits UK wide, Hold an IT certification or equivalent (i.e. MCSE, MCSA, VCP etc.), Working knowledge of ITIL V3, Personal Attributes Strong interpersonal skills and high awareness of customer needs, Excellent communication skills both written and verbal