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1st Line IT support engineer - 20,000 per annum job in Blackpool

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Job Ref:  204719004
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Blackpool
Post Code:  FY3
Salary:  £18000 - £20000/annum IT qualifications
02/10/2016 04:00
18,000-20,000 starting salary
* Clearly defined career progression
* 7 day rota (shift pattern) Fixed 40 hours per week (Standard business hours)

The company

A national Estate agents have 3x positions available for service desk engineers to help support the Blackpool region's back office operations. Excellent career progression on offer with a supportive and employee focused environment.

Job description

We are looking to recruit an experienced all round technician to work as a member of our 1st line support / Service Desk team based at our Lancashire Head Office.

The ideal candidate will have general computer engineering skills, be highly motivated, confident and an excellent communicator.

Ideal Experience and Skills

* Knowledge of Microsoft Office 2010 / 2013 Packages

* Knowledge of Microsoft Server 2010 R2/ 2012 R2 and Active Directory

* Knowledge of Cisco VPN & 2 way authentication

* To troubleshoot TCP/IP problems over a wide MPLS network

The ideal candidate will be able to demonstrate;

* The ability to log helpdesk calls, categorising and dealing with 1st line issues on the in-house Service Desk system

* The ability to judge when to refer issues to 2nd/3rd line support and/or external service providers

* The ability to provide remote assistance
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