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1st/2nd Infrastructure/Applications Support job in Byfleet

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Job Ref:  204718024
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Surrey
City:  Byfleet
Post Code:  KT14
Salary:  £28000 - £35000/annum
24/10/2016 11:14
My client, a leader in the supply of cutting edge broadcast technology equipment and services is looking for a 1st/2nd line support Infrastructure/ Applications Support Analyst to work closely with business users, providing them with a broad range of support services predominantly around core business applications and infrastructure.

To be successful you should have experience of the following:

Desktop and NetworkSupport
The support of ERP and Rental Management System (training will be given)
Conducting Process Reviews, Process Mapping and User Training
Collating business requirements, write functional specifications and liaise with corporate Development team
System Upgrades, Change Control and Testing
Providing Ad-hoc reports/data extracts using SQL queries or Crystal Reports.
Skills in following are required:

Experience supporting internal customers, preferably within an ITIL support framework
Understanding of Business Processes in a Manufacturing and/or Rental company
Strong Training, communication and presentations skills
Ability to learn new technologies and applications
This role would probably suit a Computer Science/Business Information Graduate with 2 to 3 year?s general IT support experience who either has currently some analysis skills or who wants to progress into a business analysis role
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