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Job Ref:  204722799
Employer:  cv-library.co.uk
Job Type:  Contract
Country:  United Kingdom
City:  Trowbridge
Salary:  £18.19 - £19/hour
24/10/2016 03:21
1 Job context and purpose

The post holder's role is to maintain and developed a large case management system, used by Children's Services, ensuring that the system meets the business needs of users. Applicants must have a thorough understanding of such systems including an in-depth knowledge of SQL.

This post sits within the Performance and Information Team in children's services which supports managers and practitioners through the provision of data and analysis to inform operational and strategic management, central government returns and data quality activity. The team also develops and maintains the case management systems, keeping them in line with social care, educational and early help practice, and enabled to record information required for statutory returns, allocation of school admission places, early years entitlement payments and advising on approaches to recording and compliance.

The purpose of this role is to design, develop, implement and support the case management systems used by Children's Services. This includes ensuring that the system meets business needs both locally and against national standards/requirements for practitioner recording. This leads to involvement in the development of policy and practice that sits alongside the system.

1 Main duties


To maintain the databases for children's services and assist with related business processes and user issues.


To add to and adjust the system as needed to enable it to work appropriately


Identify and implement changes needed to the system due to statutory central government changes in practice or data collection.


Manage a change request system for the system to ensure changes are cross checked across teams and have senior management approval and that there is an audit trail of change


To research and investigate all new developments suggested by Wiltshire or provided by the supplier to understand the benefits, implications and fit to the local system


Be proactive to look for any enhancements to the system to make it more effective and efficient


To act as the specialist technical support and provide detailed technical advice about the products to Applications Team and the business


To use project management skills to ensure that projects are successful.


To identify potential issues with new recording processes and mitigate situations


Identify potential risks to the system stability and ways to minimise the impact on system performance


Liaise with trainers to ensure that training on the system is relevant.


Highlight data quality issues to ensure they are addressed by senior managers.

Driving at work:

The classification of this role is as an Occasional driver:

Licence is not an essential requirement of the job but may be desirable;

Occasional need to travel to different locations (e.g. for meetings);

May use own car, pool car or public transport.

1 Supervision/management of people

There is no supervision of people in this role.

1 Contacts and relationships

The job holder will liaise on a regular basis with various team members, at different levels, within Children's Services, corporate staff members and external organisations and suppliers.

1 Resources

The role holder is not responsible for specific resources such as plant and equipment, tools, vehicles, clients' property, materials or stock.)

1 Information technology

This role is computer based.

1 Financial responsibility

There are no financial responsibilities.

1 Health and Safety

To be responsible for your own health and safety and that of anyone else who may be affected by your acts or omissions.

1 Equality and Diversity

You are required neither to discriminate against, harass nor victimise: colleagues, suppliers or third parties at work. You are further required to report incidents of discrimination at work, either to your manager or anonymously via the whistleblowing policy.

1 Records management

You are responsible for ensuring that all information sources for which you have responsibility are maintained in line with corporate guidance. This applies to all electronic and hard copy information. In particular, you must make sure that sufficient time is spent on ensuring that information is kept accurate and up-to-date and stored in ways that promote "findability". All redundant information must be archived, deleted or physically destroyed in accordance with the corporate Records Retention Policy.

You should also ensure that access permissions are maintained to limit access to sensitive information. You are responsible for maintaining the confidentiality of sensitive data, whether held electronically or in hard copy, and promptly reporting all breaches, or potential breaches, of our Information Security Policy to the Information Assurance Team.

1 Other duties

You may be required to perform duties other than those given in the job description for the job. The particular duties and responsibilities attached to jobs may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and would not in themselves justify the re-evaluation of a job. In cases, however, where a permanent and substantial change in the duties and responsibilities of a job occurs, consistent with a higher level of responsibility, then the job would be eligible for re-evaluation. (Staff temporarily undertaking additional duties may be considered for an honorarium payment subject to eligibility).

1 Other


1 Authority to work in the UK

You must have the legal authority to work in the UK. Non-EU nationals must have the relevant approval to work in the UK from the UK Border Agency. Copies of all documents provided by you as proof of identity are retained for our records, by providing these proofs the council will treat this as your consent for this to happen.


The person specification details the essential and desirable personal criteria which the job holder should possess in order to be able to successfully perform the job.



Qualifications or equivalent level of skill or knowledge

Educated to degree level in a relevant qualification or equivalent

Or have extensive relevant experience in a similar role

ITIL qualification


High level of understanding of relational databases (preferably Impulse) - being able to manipulate, adjust and interrogate a database

Good Knowledge or experience of using crystal reports or other SQL Interrogation tools

Comprehensive knowledge and understanding of children's services, statutory guidance and legislation.

Management of people

Excellent Interpersonal Skills

Negotiating Skills

Must be tactful and diplomatic, but assertive


Project management skills

Ability to manage a complex and varied work programme to agreed deadlines

High level of IT literacy, ECDL

Analytical approach with excellent attention to detail.

Excellent presentation skills - be able to deliver reports to Senior Management and members

Ability to develop innovative and creative ways of collecting and interpreting information

Effective time management and prioritisation skills

Risk Management Skills

Literacy or numeracy

Excellent oral and written communications skills


Where appropriate - has up to date knowledge of relevant legislation and guidance in relation to working with and the safeguarding of children/vulnerable adults
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