|Job Ref:||204722755||Employer:||cv-library.co.uk||Job Type:||Contract||Country:||United Kingdom||City:||Maidenhead||Address:||Post Code:||SL6||Salary:||£45000 - £50000/annum Benefits and parking||Post Date:||24/10/2016 11:15|
Spanish Speaking Customer Services Manager - 9 Month Contract - Maidenhead, Berkshire - £45,000 - £50,000 + Benefits and parking|
My client, a US listed market leader organisation, they are seeking a Spanish Speaking Customer Service manager. You will be responsible for the delivery of services to a portfolio of clients you will manage a very broad range of account and service related client questions, requests, and issues to resolution.
This position will be responsible for, but not limited to the following specific duties:
* Manages new and existing complex client installations, working cross functionally to deliver services in the agreed upon timeframe and according to client expectations. Leads internal collaboration sessions to ensure quality assurance and control during the planning and implementation.
* Responsible for owning and resolving a wide range of standard and non-standard client requests and account issues. Independently proposes, develops and leads cross functional solutions to solve highly complex or non-standard client requests with minimal guidance.
* Responsible for client satisfaction for a portfolio of clients measured via client surveys and other methodology.
* Understands clients' global footprint and contractual agreements. Promotes and ensures contract adherence.
* Collaborates with existing clients to gather and understand clients' requirements for add-on services.
* Professionally interacts with clients, building strong relationships.
* Educates and orients clients in company policies and procedures and client facing support and ordering systems.
Ideally you will have experience of working in a MNC organisation coupled with a comprehensive understanding of customer service processes and procedures and be a fluent Spanish speaker.
Spanish Speaking Customer Services Manager - 9 Month Contract - Maidenhead, Berkshire - £45,000 - £50,000 + Benefits and parking
Applications are encouraged from all candidates meeting or exceeding the minimum criteria for the role regardless of age, disability, gender, orientation, race, religion or ethnicity