Search Jobs

Hold CTRL to choose multiple sectors (up to 3)


Hold CTRL to choose multiple sectors (up to 3)

Spanish Speaking Customer Service Manager job in Maidenhead

  • Show me jobs like this one
  • More jobs from this recruiter
  • Email this job to a friend
  • Print this job
Job Ref:  204722755
Employer:  cv-library.co.uk
Job Type:  Contract
Country:  United Kingdom
City:  Maidenhead
Post Code:  SL6
Salary:  £45000 - £50000/annum Benefits and parking
24/10/2016 11:15
Spanish Speaking Customer Services Manager - 9 Month Contract - Maidenhead, Berkshire - £45,000 - £50,000 + Benefits and parking

My client, a US listed market leader organisation, they are seeking a Spanish Speaking Customer Service manager. You will be responsible for the delivery of services to a portfolio of clients you will manage a very broad range of account and service related client questions, requests, and issues to resolution.

This position will be responsible for, but not limited to the following specific duties:
* Manages new and existing complex client installations, working cross functionally to deliver services in the agreed upon timeframe and according to client expectations. Leads internal collaboration sessions to ensure quality assurance and control during the planning and implementation.
* Responsible for owning and resolving a wide range of standard and non-standard client requests and account issues. Independently proposes, develops and leads cross functional solutions to solve highly complex or non-standard client requests with minimal guidance.
* Responsible for client satisfaction for a portfolio of clients measured via client surveys and other methodology.
* Understands clients' global footprint and contractual agreements. Promotes and ensures contract adherence.
* Collaborates with existing clients to gather and understand clients' requirements for add-on services.
* Professionally interacts with clients, building strong relationships.
* Educates and orients clients in company policies and procedures and client facing support and ordering systems.
Ideally you will have experience of working in a MNC organisation coupled with a comprehensive understanding of customer service processes and procedures and be a fluent Spanish speaker.

Spanish Speaking Customer Services Manager - 9 Month Contract - Maidenhead, Berkshire - £45,000 - £50,000 + Benefits and parking

Applications are encouraged from all candidates meeting or exceeding the minimum criteria for the role regardless of age, disability, gender, orientation, race, religion or ethnicity
Copyright © Rengineeringjobs.com Job Board 2011  | Powered by JobMount Job Board Software